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Description
We alleviate the burden of customer service, technical support, and back-office tasks while enhancing their efficiency. From the moment you engage with us, a dedicated team will be assigned to assist you in maintaining quality even during high demand, swiftly onboarding new staff, and refining your operational processes. By partnering with Peak Support, you can concentrate on growing your business, ensuring that your customers receive the outstanding service they expect. Each client is supported by a committed account manager who collaborates with you to establish objectives for the team, provides performance insights, and offers actionable recommendations based on those insights. Our customer service representatives come with an average of eight years of experience in the industry and possess numerous positive endorsements. We deliver top-notch customer service across various channels, including email, phone, chat, and social media platforms. Additionally, we specialize in technical support for both hardware and software companies, ensuring comprehensive assistance through Facebook, Twitter, Snapchat, and any other social media avenue. Our commitment to excellence means that your customers will always have access to knowledgeable and responsive support, no matter where they choose to reach out.
Description
lube helps product teams discover meaningful insights hidden inside thousands of online user conversations. Instead of relying on filtered support tickets, it taps into Reddit to capture unfiltered, real-world feedback users share when no one from the company is watching. Its AI automatically detects patterns such as feature gaps, workarounds, purchase intent, competitor mentions, and dissatisfaction signals. Insights are delivered with clear effort and impact scores, allowing teams to focus on changes that matter most. Every recommendation links directly to original user quotes, helping teams build trust and consensus internally. lube analyzes feedback across multiple languages and presents results in your preferred language without manual effort. The platform is designed for speed, with setup taking just minutes. From solo founders to large teams, lube scales with flexible pricing plans. Its clean workflows make reviewing and acting on insights straightforward. Ultimately, lube replaces guesswork with data-backed clarity.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$0
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Peak Support
Founded
2015
Country
United States
Website
peaksupport.io
Vendor Details
Company Name
lube
Founded
2026
Country
Malaysia
Website
lube.gg
Product Features
Product Features
Customer Feedback
Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback