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Average Ratings 0 Ratings
Description
Reduce the hours spent on training staff and focus more on effectively reporting during patrols. Our clients appreciate the seamless user experience, which eliminates the need for extensive training on new technology. Incidents, activities, and insights are reported in real time, enabling users to transmit data effortlessly while on the move, ensuring that first responders can arrive at critical situations swiftly. The PatrolLIVE app facilitates straightforward monitoring of compliance and execution for your patrols, whether in a conventional patrol setting or managing a cleaning service, making it easy to track and document team activities. Data from incidents and activities is promptly accessible as soon as it is collected on-site. Major incidents can trigger automatic alerts to essential personnel as soon as they happen, enhancing response efficiency. Additionally, any web user has the capability to view detailed activity reports and tailor them according to their specific requirements, resulting in a more efficient and responsive reporting process. This flexibility in data management ensures that all stakeholders are informed and engaged at every step of the operation.
Description
WebFirst serves as RTI's eCRM solution designed for both customers and partners, offering a web-based platform where users can tap into a repository of solutions for frequently encountered issues, monitor the progress of ongoing incidents, and submit new support requests. This system streamlines communication, accelerates the reporting process, and grants access to essential information and assistance at all hours, alleviating the need for additional staffing costs. With appropriate access permissions, customers can view a selected range of information that is typically reserved for internal staff, allowing for tailored visibility and interaction. Users have the ability to see their own active and recently resolved incidents, enabling them to track their status and optionally provide updates or messages related to those incidents. Additionally, they can download documents, files, and fixes made available through the File Download Manager feature of CustomerFirst, enhancing their ability to resolve issues efficiently. Overall, WebFirst not only improves customer satisfaction by providing self-service options, but also strengthens the relationship between RTI and its users through transparent and effective communication channels.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
PatrolLIVE
Founded
2008
Country
United States
Website
www.patrollive.com
Vendor Details
Company Name
RTI Software
Website
www.rti-software.com/webfirst.html
Product Features
Physical Security
Checkpoint Tracking
Customer Management
Data Collection
Event Management
Incident Management
Investigation Management
Multiple Alarm Queues
Product Features
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal