Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Reduce the hours spent on training staff and focus more on effectively reporting during patrols. Our clients appreciate the seamless user experience, which eliminates the need for extensive training on new technology. Incidents, activities, and insights are reported in real time, enabling users to transmit data effortlessly while on the move, ensuring that first responders can arrive at critical situations swiftly. The PatrolLIVE app facilitates straightforward monitoring of compliance and execution for your patrols, whether in a conventional patrol setting or managing a cleaning service, making it easy to track and document team activities. Data from incidents and activities is promptly accessible as soon as it is collected on-site. Major incidents can trigger automatic alerts to essential personnel as soon as they happen, enhancing response efficiency. Additionally, any web user has the capability to view detailed activity reports and tailor them according to their specific requirements, resulting in a more efficient and responsive reporting process. This flexibility in data management ensures that all stakeholders are informed and engaged at every step of the operation.
Description
WebFirst serves as RTI's eCRM solution designed for both customers and partners, offering a web-based platform where users can tap into a repository of solutions for frequently encountered issues, monitor the progress of ongoing incidents, and submit new support requests. This system streamlines communication, accelerates the reporting process, and grants access to essential information and assistance at all hours, alleviating the need for additional staffing costs. With appropriate access permissions, customers can view a selected range of information that is typically reserved for internal staff, allowing for tailored visibility and interaction. Users have the ability to see their own active and recently resolved incidents, enabling them to track their status and optionally provide updates or messages related to those incidents. Additionally, they can download documents, files, and fixes made available through the File Download Manager feature of CustomerFirst, enhancing their ability to resolve issues efficiently. Overall, WebFirst not only improves customer satisfaction by providing self-service options, but also strengthens the relationship between RTI and its users through transparent and effective communication channels.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
PatrolLIVE
Founded
2008
Country
United States
Website
www.patrollive.com
Vendor Details
Company Name
RTI Software
Website
www.rti-software.com/webfirst.html
Product Features
Physical Security
Checkpoint Tracking
Yes
Customer Management
Yes
Data Collection
Yes
Event Management
Yes
Incident Management
Yes
Investigation Management
Yes
Multiple Alarm Queues
No
Product Features
Knowledge Management
Artificial Intelligence (AI)
No
Cataloging / Categorization
No
Collaboration
No
Content Management
No
Decision Tree
Yes
Discussion Boards
No
Full Text Search
No
Knowledge Base Management
Yes
Self Service Portal
No