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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

User Relationship Management takes over where your CRM leaves off, from the moment a prospect becomes an actual customer. Parlor's User Relationship Management tracks each user's relationship with your Product, Success and Support teams. This allows you to unify your entire organization around your users' needs. Monitor customers at all stages of their lifecycle, track their status and identify key risk indicators early enough to allow your CSMs intervene. All feedback can be organized into one system of record. This will allow you to quantify the most impactful needs and close the loop with your users. You can plan and visualize your product efforts using a customizable workspace that connects to customer feedback and revenue. This allows you full transparency into the priorities and why. Parlor allows you to work independently or directly with the tools that are important to you, such as your CRM, live chat, ticketing system, JIRA, or Slack.

Description

Elevate your product experience by moving past mere analytics and harnessing user insights quickly. Gather valuable feedback from targeted user groups by analyzing their traits and interactions within your product. Utilize the comprehensive Sprig platform to gain a deeper understanding of user perspectives throughout the entire product development lifecycle. Capture video snippets of user sessions coupled with their real-time feedback within the product interface. Proactively address and resolve pain points in crucial user pathways before they escalate into significant issues. Discover the preferences and dislikes of your most engaged users, as well as their suggestions for future features. Recognize behavioral trends that may contribute to user churn and develop effective strategies to mitigate them. By understanding these dynamics, you can create a more tailored experience that keeps users engaged and satisfied.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Amplitude No 
CleverX No 
Figma No 
Freshsales Yes 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Intercom Yes 
Jira Yes 
LaunchDarkly No 
Linear Yes 
Mixpanel No 
Neyox No 
Salesforce Yes 
Segment No 
Shortcut Yes 
Slack Yes 
User Interviews No 
Zendesk Yes 

Integrations

Amplitude Yes 
CleverX Yes 
Figma Yes 
Freshsales No 
HubSpot CRM No 
HubSpot Customer Platform No 
Intercom No 
Jira No 
LaunchDarkly Yes 
Linear No 
Mixpanel Yes 
Neyox Yes 
Salesforce No 
Segment Yes 
Shortcut No 
Slack No 
User Interviews Yes 
Zendesk No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$175 per month
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Parlor.io

Founded

2017

Country

United States

Website

Parlor.io

Vendor Details

Company Name

Sprig

Founded

2018

Country

United States

Website

sprig.com

Product Features

Product Features

Product Analytics

Attribution No 
Automatic Data Capture No 
Churn Reporting No 
Customer Feedback Collection No 
Customer Guidance No 
Customer Journey Analytics No 
Data Export No 
Data History Retention No 
Data Labeling No 
Product Engagement Scoring No 
Real-Time Data Analysis No 
Touchpoint Analytics No 
User Segmentation No 

Session Replay

Eye Tracking No 
Form Analytics No 
Heatmaps No 
Mouse Tracking No 
Optimization Tools No 
Session Recording No 
Surveys No 
User Experience Analysis No 
User Feedback No 
Visitor Segmentation No 

Survey

Custom Survey URLs No 
Data Analysis Tools No 
Email Marketing No 
Mobile Survey No 
Offline Response Collection No 
Paper Survey No 
Question Branching No 
Question Library No 
Site Intercept Survey No 
Skip Logic No 
Supports Audio / Images / Video No 

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