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Description
PROLab is a comprehensive software solution designed for the planning, organization, execution, and analysis of interlaboratory studies. It serves dual purposes: conducting proficiency tests to evaluate laboratory performance, in line with ISO 13528 standards, and facilitating collaborative studies that validate analytical methods, adhering to ISO 5725: 1‐6. This software is specifically equipped with features that fulfill the quality management and assurance standards outlined in ISO/IEC 17043 for proficiency testing providers. The validation process is thorough, incorporating both automated procedures and manual checks to guarantee the accuracy of reports, computations, and visual data presentations. Additionally, PROLab aligns with the statistical evaluation standards set forth in relevant guidelines, ensuring that data analysis meets required criteria. It also offers tools that aid in assessing laboratory performance across various proficiency testing rounds. Furthermore, the software allows for user-friendly data entry and management, with a versatile data import module simplifying the process. This flexibility enhances the overall efficiency and effectiveness of laboratory studies.
Description
Empower your team members, including supervisors, trainers, Quality Assurance personnel, and agents, to enhance customer interactions effectively. Utilize a user-friendly platform to review both live-monitored and recorded calls, along with synchronized voice and screen recordings. Automatically assess interactions to uncover actionable insights that can significantly boost service quality. Evaluate call-handling proficiency and ensure agents are following established scripts and procedures using advanced call center quality management software. Simplify team performance management with an intuitive interface that allows you to listen to, watch, assess, and score agents while providing constructive coaching and e-Learning opportunities. Equip your agents with packaged call content and e-Learning materials that drive improvements in key performance indicators (KPIs) through timely, relevant, and consistent feedback. Conduct evaluations in a streamlined, efficient manner to prepare agents for success by offering comprehensive performance reports that highlight areas for growth and excellence. By focusing on these strategies, you can create a culture of continuous improvement within your call center.
API Access
Has API
API Access
Has API
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Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
QuoData
Country
Germany
Website
www.quodata.de/content/prolab-software-interlaboratory-studies-quodata-gmbh
Vendor Details
Company Name
Serenova
Founded
2013
Country
United States
Website
www.serenova.com/products/telstrat/recording-quality-management/
Product Features
Quality Management
Audit Management
Complaint Management
Compliance Management
Corrective and Preventive Actions (CAPA)
Defect Tracking
Document Control
Equipment Management
ISO Standards Management
Maintenance Management
Risk Management
Supplier Quality Control
Training Management
Product Features
Quality Management
Audit Management
Complaint Management
Compliance Management
Corrective and Preventive Actions (CAPA)
Defect Tracking
Document Control
Equipment Management
ISO Standards Management
Maintenance Management
Risk Management
Supplier Quality Control
Training Management