Compare PBXware vs. net2phone

Our cloud-based solution empowers service providers to offer a comprehensive business phone system tailored to clients of any scale, all under their own branding from a single deployment. PBXware efficiently manages call routing, interactive voice response (IVR), hot-desking, call recording, and conference calls. With gloCOM, users can seamlessly access voice, video, chat, and meetings through a unified interface available on desktop, mobile, and web, enhancing both user experience and reducing support demands. The new version 8 introduces multi-CRM compatibility, enabling automatic logging of call activities into each user's CRM, which minimizes the need for manual data entry. For clients interested in expanding to contact center functionalities, CC Lite offers features like ERG callback, real-time wallboards, and scheduled reports as an easy upgrade, requiring no migration.

Our VoIP solution integrates PBXware with gloCOM, where PBXware manages the backend infrastructure while gloCOM provides the user interface. This setup ensures that calls can seamlessly follow users across desktop, mobile (iOS and Android), and web platforms, allowing them to stay connected without being restricted to a specific device or location. The v8 multi-CRM feature ensures that conversation histories are automatically logged in each user’s CRM across all platforms, maintaining accurate client information without the need for extra manual input. gloCOM Next operates on a single codebase, delivering a consistent experience on both desktop and web, and offers complete branding customization via BRM. It's fully white-label, enabling providers to maintain total ownership of their customer relationships from start to finish.

Designed specifically for service providers, this white-label solution delivers a comprehensive omnichannel contact center that can be marketed under the partner’s own brand or offered as a simplified version under an alternative plan. Agents operate from a unified workspace that integrates voice, SMS, email, live chat, WhatsApp, and Facebook Messenger, which is crucial for maintaining a seamless customer experience across different communication channels. Supervisors benefit from features like wallboards, real-time queue monitoring, and access to more than 40 detailed reports, enabling them to make informed decisions based on current data rather than outdated information. With version 8, Voice Agents provide extended coverage during off-hours, while multi-CRM compatibility ensures that all interactions are automatically recorded in the appropriate customer records without the need for manual input. Additionally, four outbound dialing strategies allow providers to tailor the tool to suit various campaign needs.

Our Cloud PBX operates on SERVERware, our dedicated hosting and infrastructure solution tailored for communication services, utilizing PBXware. This differentiation is crucial: the underlying features such as geo-redundancy, seamless failover, and storage replication ensure that any hardware issues are confined to the infrastructure and do not affect the end user. As providers expand their clientele, they can simply add more hosts, ensuring continuous service without interruptions. The multi-tenant architecture allows several clients to be managed from a single installation. Additionally, the entire system is fully customizable and white-label, enabling providers to offer it under their own branding and profit margins.

PBXware, an Asterisk-based platform, has been under continuous development since 2004, making it the longest-standing solution of its type that is still being enhanced. Its foundation on open standards provides service providers with significant versatility, ensuring compatibility with existing SIP infrastructure and hardware. The platform offers three different plans that cater to a range of needs, from comprehensive PBX and unified communications to a complete omnichannel contact center solution. Providers can quickly implement Voice Agents and Live Transcription, manage multiple CRM systems simultaneously for each tenant with automatic activity tracking, and link real-time call events to clients' automation tools via the Event Publisher. PBXware operates on SERVERware, with sipPROT ensuring security at the SIP level, while gloCOM Next facilitates seamless connectivity for end users across desktop, mobile, and web platforms. It is also fully customizable for branding purposes.

PBXware serves as a bridge between clients and their telecom carriers, managing all essential aspects of call infrastructure, including SIP trunking, call routing, IVR systems, auto-provisioning, and hot-desking solutions. Designed using open standards, this platform allows providers to seamlessly integrate with the existing SIP infrastructure and hardware that clients may already utilize. With the introduction of version 8, AI functionalities can be easily managed through the AI Hub, ready for deployment within days. This includes features such as Voice Agents, Live Transcription, and Text-to-Speech capabilities. The system's Event Publisher delivers real-time call events in structured JSON format instantly as they occur, enabling clients to link PBXware with their CRM systems without the need for custom coding. PBXware is available in a genuine multi-tenant architecture, suitable for both cloud and on-premise installations, and can be offered under the Bicom brand or fully white-labeled.

Our solution is specifically designed for service providers offering managed unified communications under their own branding. With a multi-tenant architecture, each customer benefits from a distinct configuration within a shared environment, ensuring a streamlined infrastructure that maintains healthy margins as the client roster expands. For those providers whose clients operate comprehensive contact centers, our omnichannel contact center solution includes dedicated workspaces for agents and supervisors, skill-based routing, a dialer, and access to over 40 detailed reports. All subscription plans encompass the complete suite of unified communications features, such as voice, video, chat, meetings, and advanced AI functionalities including Voice Agents, Live Transcription, and support for multiple CRMs with automatic activity logging across various channels and devices. The gloCOM Next application serves as the client-facing interface, which can be fully customized to match the provider’s branding. We take care of development, updates, and support, allowing providers to concentrate on scaling their operations.

Our unified communication platform seamlessly integrates PBXware and gloCOM into a versatile solution that service providers can offer under their own branding. This all-in-one interface supports voice, video, chat, meetings, and presence, functioning smoothly across desktop, mobile, and web platforms. Built on a shared codebase, it ensures a cohesive experience that simplifies support. The v8 multi-CRM functionality enables the simultaneous operation of various CRMs for each tenant, automatically logging conversation histories across all channels and devices to ensure client information is readily accessible. Additionally, the AI Hub enhances the platform with features like Voice Agents and Live Transcription, allowing providers to stand out in the market. The platform is fully white-label, with brand management handled through the Branding Resource Manager (BRM).

The net2phone AI Agent is available around the clock to manage calls and web chats. It efficiently handles standard inquiries from start to finish, performing tasks like scheduling appointments, assessing leads, and retrieving account information instantly. You can easily configure it using simple language, eliminating the need for coding, and it can manage approximately 70% of customer interactions independently. If a human agent is required, the AI Agent seamlessly transfers the conversation along with all prior messages, ensuring that customers don't have to repeat themselves. This single setup works for both voice calls and web chats, and it integrates with platforms like HubSpot, Salesforce, and Zoho to tailor each interaction to the user’s needs.

net2phone uContact features a variety of auto-dialers, including predictive, power, preview, and progressive options, designed to efficiently manage contact lists while filtering out answering machines. This means agents can focus on engaging with actual individuals rather than wasting time on unanswered calls. The platform supports inbound, outbound, and blended campaigns seamlessly, offering automatic list recycling, voice broadcasting capabilities, and integrated management of the Do-Not-Call registry. Supervisors can monitor performance through live wallboards and access over 300 reports, allowing them to provide real-time coaching to representatives using whisper and barge functionalities.

net2phone Unite offers a reliable cloud-based phone system designed for businesses of all sizes, boasting an impressive 99.98% uptime guaranteed by a Service Level Agreement (SLA). With over 40 built-in features, and round-the-clock support from an in-house team, it's equipped to meet all your communication needs. Effortlessly manage call routing using automated attendants, ring groups, and smart routing options, all while making adjustments in just a few minutes through your web browser. Your business number is accessible across desk phones, computers, and mobile devices, ensuring your team stays connected wherever they are. Unite also integrates video calls, SMS, team messaging, and fax into one comprehensive application, and seamlessly connects with popular platforms such as Salesforce, HubSpot, Zoho, Microsoft Teams, and Slack. It has received accolades for being the easiest to set up according to G2 ratings.

Net2Phone Unite is a robust VoIP solution designed for businesses, boasting an impressive 99.98% uptime supported by a Service Level Agreement (SLA). Leveraging IDT’s extensive telecom experience spanning over three decades, this system allows users to make and receive calls on their business phone number via desk phones, desktops, browsers, or mobile devices. It features advanced capabilities such as intelligent call routing, an auto attendant, and comprehensive call analytics. Administrators can easily manage routing and user settings through a user-friendly self-service portal, eliminating the need for complicated PBX configurations. Additionally, Unite offers video conferencing, SMS messaging, and team chat functionalities, along with seamless integrations with Salesforce, HubSpot, and Zoho that automatically log each call. It has received recognition on G2 for its straightforward setup process.

net2phone uContact is a cloud-based call center solution designed to efficiently manage large volumes of calls through features such as intelligent call routing, interactive voice response (IVR), callback options, and predictive dialing. Users can customize their workflows using a user-friendly drag-and-drop designer. Supervisors can monitor queue statuses and agent availability in real-time via wallboards, provide coaching during calls with whisper and barge features, and utilize over 300 reporting tools to optimize performance. For smaller inbound teams, the Call Center Essentials package integrates seamlessly with net2phone Unite, our business telephone system, providing essential features like queues, wallboards, and live coaching without the need for a separate platform. Additionally, our dedicated support team is available 24/7 to assist customers.

Net2Phone Unite is a cloud-based PBX solution that eliminates the need for traditional phone equipment by providing a managed system accessible via your web browser, ensuring a remarkable 99.98% uptime guarantee. Enjoy features like auto attendants, extensions, ring groups, call queues, and attendant consoles, all without the hassle of maintaining physical servers or reprogramming greetings. Effortlessly extend desk extensions to mobile devices, facilitate hot desking across various locations, and onboard new users in just minutes. Our dedicated team will assist you in transitioning from outdated PBX systems to a seamless go-live experience, along with 24/7 in-house support after implementation. It has been recognized on G2 for having the simplest setup and administration process.

net2phone is a communication service provider that leverages artificial intelligence to integrate voice calls, video conferencing, SMS messaging, team collaboration, and contact center functionalities. With an impressive uptime of 99.98% guaranteed by a service-level agreement (SLA) and round-the-clock support from an in-house team, net2phone offers a seamless experience. The Unite platform consolidates business telephony, video, messaging, and chat features into a single application. Meanwhile, uContact facilitates comprehensive omnichannel contact center activities. The AI Agent efficiently handles routine calls and chats around the clock, while the Coach tool reviews each call and email to provide feedback to representatives. Built on IDT’s robust telecom network, which boasts over three decades of industry experience, net2phone holds SOC 2 Type II certification and is trusted by more than 500,000 users.

net2phone uContact is a cutting-edge CCaaS solution that integrates multiple communication channels, including voice calls, email, web chat, SMS, WhatsApp, Facebook, and Instagram, all within a single agent interface. The platform features an intuitive drag-and-drop workflow designer that requires no coding expertise. Agents have access to comprehensive customer histories across all channels, eliminating the need for customers to repeat information. The intelligent routing system efficiently directs customers to the most suitable agents based on their skills and availability. Additionally, built-in chatbots provide 24/7 assistance for common inquiries, while supervisors can monitor performance through real-time wallboards, receive threshold notifications, and access over 300 analytical reports. The AI Agent and Coach tools further enhance the platform by facilitating self-service resolution and streamlining quality assurance processes.

net2phone Unite provides an online fax solution complete with dedicated fax numbers, enabling your team to send and receive faxes through the same cloud platform utilized for voice calls, video conferencing, and messaging. This eliminates the need for traditional fax machines, analog lines, or separate fax services. With SOC 2 Type II certification and HIPAA compliance, teams in healthcare, legal, and finance sectors can manage sensitive documents securely. The fax service is supported by a robust carrier-grade network that ensures a 99.98% uptime SLA and includes 24/7 in-house support.

net2phone uContact equips sales teams with advanced dialing solutions, including predictive, power, and preview dialers, enabling them to navigate lead lists and bypass answering machines, resulting in increased connections with potential clients per hour. The platform provides screen pop functionality, displaying customer information prior to the agent's greeting, while automatic list recycling ensures timely follow-ups. Additionally, it incorporates a Do-Not-Call management feature to maintain compliance. Enhance your uContact experience by integrating it with net2phone Coach, an AI-driven coaching tool that evaluates 100% of calls and emails based on your established criteria and provides guidance to each representative. Coach is also compatible with your current phone system.

net2phone Unite is a Unified Communications as a Service (UCaaS) solution that offers top-tier reliability at affordable rates, boasting an impressive 99.98% uptime guaranteed by a Service Level Agreement (SLA). This all-in-one application includes features for voice, video, SMS, and team messaging, along with AI capabilities that streamline call note-taking and follow-up tasks. Unite is designed to accommodate user bases ranging from 10 to over 10,000, eliminating the need for any hardware purchases. It seamlessly integrates with popular platforms such as Salesforce, HubSpot, Zoho, Microsoft Teams, Slack, and Zapier. For those seeking enhanced functionality, options like Call Center Essentials provide features for call queues and live coaching, while the AI Agent can manage routine calls around the clock. Additionally, net2phone Unite is SOC 2 Type II certified and HIPAA compliant, with a comprehensive onboarding process available from the very start.

net2phone Unite offers a comprehensive unified communications solution that consolidates voice calls, video conferencing, SMS messaging, and team chat into a single application with an integrated inbox. This allows your team to access the complete history of all interactions without the need to toggle between different platforms. For IT departments, it simplifies management with one cohesive system and a single invoice, all supported by an impressive 99.98% uptime guarantee through a service level agreement. The platform features integrations with popular CRM systems like Salesforce, HubSpot, and Zoho, automatically logging every call and providing customer history when a call is received. Additionally, the AI Meeting Assistant streamlines the process by automatically recording notes, action items, and follow-ups. Expert support is available around the clock.

Huddle by net2phone is a video conferencing solution integrated into the net2phone uCaaS platform, Unite. Participate in high-definition meetings directly from your web browser without the need for any downloads or plugins, ensuring a prompt start to every meeting. The platform allows for screen sharing, breakout room functionality, and session recordings, with the AI Meeting Assistant conveniently taking notes, tracking action items, and managing follow-ups automatically. As Huddle is part of Unite, users can access video calls alongside their business phone, SMS, and team messaging all in one application. It is SOC 2 Type II certified and offers 24/7 support from dedicated experts, and has been recognized for having the Easiest Setup on G2.