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Description
OxyCRM is a customer relationship management solution built to help small, medium, and large businesses improve sales processes, customer service, marketing operations, and customer engagement. The platform centralizes customer data, communications, incidents, leads, campaigns, workflows, and reporting so employees can collaborate more effectively and access important information in real time. Its intelligent dashboards, graphical reports, and analytics tools provide visibility into CRM performance, marketing effectiveness, lead generation, conversions, and service activities. OxyCRM supports multi-channel customer interaction management across email, SMS, inbound and outbound call centers, websites, walk-ins, postal communications, social media, and external agencies. The system can automatically read emails, process SMS messages, manage uploaded incidents, trigger workflows, and send notifications or escalations through email and SMS. Users can configure workflows, categorize queries, attach documents to incidents, reassign cases, set reminders, and track open or closed customer issues from a single screen. The platform also includes modules for enterprise lead management, customer profiles, channel partners, targets, incentives, campaigns, KYC, IVR integration, commissions, and knowledge base management. As a web-based CRM, OxyCRM can be deployed quickly and accessed through a subscription model. By combining automation, analytics, communication tools, and customer data management, OxyCRM helps organizations improve productivity, reduce errors, and build stronger customer relationships.
Description
OxyERP is an enterprise resource planning solution designed to centralize business operations, financial management, customer relationships, human resources, procurement, assets, and documents within one integrated platform. The software is available as a cloud-based, on-premises, or on-demand solution and provides organizations with a real-time view of business performance through dashboards, analytics, reporting, and centralized data management. OxyERP automates workflows across departments, reducing manual processes while improving collaboration, operational consistency, and decision-making throughout the organization. Its modular architecture includes integrated applications for OxyHRMS, OxyCRM, OxyCAMS asset management, OxyPMS procurement and vendor management, and OxyDMS document management, allowing organizations to manage multiple business functions from one platform. The system supports financial management, payroll, purchasing, inventory, sales, lead management, employee management, workflow automation, access control, document management, barcode and RFID asset tracking, and supply chain operations. Business dashboards provide executives with real-time visibility into key performance indicators, revenue, financials, forecasts, operational metrics, and customer activities. OxyERP also supports multilingual environments, customization, integration with existing business applications, and scalable deployment across organizations of different sizes. Designed for industries including manufacturing, pharmaceuticals, engineering, distribution, trading, electronics, and utilities, the platform adapts to a wide variety of operational requirements.
API Access
Has API
API Access
Has API
Integrations
OxyAssets
OxyDMS
OxyHRMS
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
SunSmart Global
Founded
2004
Country
India
Website
sunsmartglobal.com/oxycrm/
Vendor Details
Company Name
SunSmart Global
Founded
2004
Country
India
Website
sunsmartglobal.com/oxyerp/
Product Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
Product Features
ERP
Accounting Integration
Accounting Management
CRM
Dashboard
Distribution Management
Enterprise Asset Management
Financial Management
HR Management
Inventory Management
Order Management
Project Management
Purchase Order Management
Purchasing
Reporting/Analytics
Sales Management
Supply Chain Management
Warehouse Management
