OxyCRM Description

OxyCRM is a customer relationship management solution built to help small, medium, and large businesses improve sales processes, customer service, marketing operations, and customer engagement. The platform centralizes customer data, communications, incidents, leads, campaigns, workflows, and reporting so employees can collaborate more effectively and access important information in real time. Its intelligent dashboards, graphical reports, and analytics tools provide visibility into CRM performance, marketing effectiveness, lead generation, conversions, and service activities. OxyCRM supports multi-channel customer interaction management across email, SMS, inbound and outbound call centers, websites, walk-ins, postal communications, social media, and external agencies. The system can automatically read emails, process SMS messages, manage uploaded incidents, trigger workflows, and send notifications or escalations through email and SMS. Users can configure workflows, categorize queries, attach documents to incidents, reassign cases, set reminders, and track open or closed customer issues from a single screen. The platform also includes modules for enterprise lead management, customer profiles, channel partners, targets, incentives, campaigns, KYC, IVR integration, commissions, and knowledge base management. As a web-based CRM, OxyCRM can be deployed quickly and accessed through a subscription model. By combining automation, analytics, communication tools, and customer data management, OxyCRM helps organizations improve productivity, reduce errors, and build stronger customer relationships.

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Integrations

No Integrations at this time

Reviews - 3 Verified Reviews

Total
ease
features
design
support
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Company Details

Company:
SunSmart Global
Year Founded:
2004
Headquarters:
India
Website:
sunsmartglobal.com/oxycrm/

Media

OxyCRM Screenshot 1
OxyCRM Screenshot 1
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Product Details

Platforms
Web-Based
Types of Training
Live Training (Online)
Customer Support
Business Hours
Online Support

OxyCRM Features and Options

CRM Software

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

OxyCRM User Reviews

Write a Review
  • Name: Anonymous (Verified)
    Job Title: Cheif Operating Officer
    Length of product use: 1-2 Years
    Used How Often?: Monthly
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Customer Relationship Management- ntirecrm

    Date: May 15 2024

    Summary: Overall, nTireCRM has had a profound impact on our work processes, helping us streamline operations, boost sales, and improve customer relationships. It's more than just a CRM software – it's a strategic tool that has become integral to our success.

    Positive: The analytics and reporting features of nTireCRM have empowered us with valuable insights into our sales pipeline and customer behavior. By analyzing data trends and identifying patterns, we can make more informed decisions and tailor our marketing strategies accordingly. This has led to a noticeable increase in our conversion rates and overall revenue.

    Negative: While nTireCRM does offer a mobile app, enhancing its usability and feature parity with the desktop version could greatly improve the experience for users who need to access the CRM while on the go.

    Read More...
  • Name: Anonymous (Verified)
    Job Title: Project Manager
    Length of product use: 6-12 Months
    Used How Often?: Weekly
    Role: User
    Organization Size: 500 - 999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Best CRM software

    Edited: Apr 16 2024

    Summary: nTireCRM software provides invaluable tools for businesses to manage customer relationships effectively, improve operational efficiency, and drive growth. Despite challenges in implementation and ongoing costs, the benefits of streamlined processes, data-driven insights, and enhanced customer satisfaction make this software a worthwhile investment for business.

    Positive: It streamlines various business processes leading to increased productivity and reduced manual effort. Centralized storage of customer information allows easy access to relevant data, enabling better decision-making and targeted marketing campaigns. It automates repetitive tasks like data entry, email communication, and follow-up reminders, saving time and ensuring consistency.

    Negative: Setting up this software can be complex and time-consuming, requiring proper planning, training, and integration. Customization or additional features may incur extra costs.

    Read More...
  • Name: Anonymous (Verified)
    Job Title: Project manager
    Length of product use: 6-12 Months
    Used How Often?: Monthly
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    nTireCRM

    Date: Apr 11 2024

    Summary: NtireCRM revolutionized work by centralizing customer data and streamlining communication, leading to enhanced efficiency and personalized customer experiences. Its intuitive interface and robust features empowered teams to drive growth and nurture long-term client relationships.

    Positive: I find nTireCRM's ability to seamlessly integrate customer data across various touchpoints and its user-friendly interface particularly impressive. Its comprehensive features empower businesses to optimize their workflows and deliver exceptional customer experiences.

    Negative: Enhancements to nTireCRM's user interface for increased intuitiveness and efficiency, alongside integration capabilities with third-party applications for enhanced functionality, could further optimize user experience and productivity. Additionally, refining automation features to offer more customizable workflows and expanding reporting capabilities for deeper insights could elevate the platform's utility and value to businesses.

    Read More...
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