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Description
Outhentik is a video-based customer feedback and reputation management platform built to help businesses capture customer experiences privately before they become public online reviews. The platform allows customers to leave short video feedback and star ratings through a simple browser-based process that requires no app downloads or account creation. Businesses can place QR codes on counters, receipts, tables, or emails to encourage customers to share feedback immediately after their experience. Outhentik’s system routes every submission directly to a private dashboard where businesses can review the content before any public action occurs. Positive reviews can automatically trigger branded Google review invitations and generate authentic video testimonials for marketing purposes. Negative feedback creates an opportunity for businesses to respond directly, resolve issues privately, and improve customer retention before complaints appear publicly. The platform also provides tools for downloading, embedding, and sharing approved customer videos across websites, social media, and advertising campaigns. Outhentik includes multi-location support, reputation dashboards, email collection tools, reporting features, and customer recovery workflows for growing businesses and franchises. The system is designed to reduce review friction by replacing lengthy text reviews with quick video submissions that customers can complete in under a minute. Outhentik helps businesses improve reputation management, customer communication, and social proof generation while maintaining greater control over how customer feedback is handled. The platform is particularly focused on helping businesses transform customer experiences into loyalty-building conversations and marketing assets.
Description
VideoTestimonials is an online tool that enables businesses to gather, manage, and showcase customer feedback effectively. Companies can design personalized forms and distribute a link, allowing customers to record videos or provide written testimonials directly in their web browsers without the need for app downloads or account creation. All submissions are easily manageable through a central dashboard where they can be reviewed, approved, tagged, and organized. Additionally, businesses have the option to import existing reviews from compatible review platforms or upload them via a CSV file. Approved testimonials can then be displayed on a dedicated Wall of Love page, integrated into website widgets, or transformed into social media graphics. The platform also offers features like video transcription, testimonial request campaigns, and analytics, alongside premium capabilities such as API access, webhooks, custom domain support, and CRM integration based on subscription tiers. This solution is particularly suited for small businesses, freelancers, agencies, SaaS enterprises, course creators, and various teams that leverage customer feedback to enhance their credibility and social proof. Moreover, it streamlines the entire process, making it efficient for users to highlight the positive experiences of their clientele.
API Access
Has API
No
API Access
Has API
Yes
Integrations
App Store
No
G2
No
HubSpot CRM
No
Product Hunt
No
Salesforce
No
Shopify
No
Squarespace
No
Trustpilot
No
Webflow
No
Wix
No
Integrations
App Store
Yes
G2
Yes
HubSpot CRM
Yes
Product Hunt
Yes
Salesforce
Yes
Shopify
Yes
Squarespace
Yes
Trustpilot
Yes
Webflow
Yes
Wix
Yes
Pricing Details
$97/month
Free Trial
Yes
Free Version
No
Pricing Details
$24/month
The free plan does not expire and includes 20 text and 10 video testimonials, one collection space, and 50 total emails. Starter is $24/month, Pro $49/month, and Business $79/month. Monthly paid plans include a 7-day free trial and can be canceled; a payment card is required for the trial. Yearly plans are about 17% less and do not include a trial.
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Outhentik
Founded
2025
Website
www.outhentik.app
Vendor Details
Company Name
VideoTestimonials
Founded
2025
Website
videotestimonials.video
Product Features
Customer Feedback
Alerts / Notifications
No
Behavior Analytics
No
Bug Reports
No
Community Feedback Tools
No
Live Chat
No
Negative Feedback Management
No
Net Promoter Score (NPS)
No
Screenshot / Screen Capture
No
Surveys
No
User Testing Tools
No
Video Feedback
No
Visual Feedback Tools
No
Voice of the Customer (VoC)
No
Website Feedback
No
