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Description
Outhentik is a video-based customer feedback and reputation management platform built to help businesses capture customer experiences privately before they become public online reviews. The platform allows customers to leave short video feedback and star ratings through a simple browser-based process that requires no app downloads or account creation. Businesses can place QR codes on counters, receipts, tables, or emails to encourage customers to share feedback immediately after their experience. Outhentik’s system routes every submission directly to a private dashboard where businesses can review the content before any public action occurs. Positive reviews can automatically trigger branded Google review invitations and generate authentic video testimonials for marketing purposes. Negative feedback creates an opportunity for businesses to respond directly, resolve issues privately, and improve customer retention before complaints appear publicly. The platform also provides tools for downloading, embedding, and sharing approved customer videos across websites, social media, and advertising campaigns. Outhentik includes multi-location support, reputation dashboards, email collection tools, reporting features, and customer recovery workflows for growing businesses and franchises. The system is designed to reduce review friction by replacing lengthy text reviews with quick video submissions that customers can complete in under a minute. Outhentik helps businesses improve reputation management, customer communication, and social proof generation while maintaining greater control over how customer feedback is handled. The platform is particularly focused on helping businesses transform customer experiences into loyalty-building conversations and marketing assets.
Description
You're nearing completion on your sales page after dedicating countless hours to crafting an engaging headline, pinpointing customer pain points, and designing an enticing offer. While you lack product-specific testimonials at this moment, you recall an email from Sally that praised your assistance in reaching her goals a few months back. You contemplate retrieving that email to utilize her kind words but hesitate, wondering if it would be appropriate to reach out to her now, so long after her initial compliment. Additionally, if you do decide to contact her, should you request a photo to accompany her testimonial, or would it be better to wait until she responds before asking? Whenever someone shares enthusiastic feedback on your fan page, blog, or via email, you make it a point to either copy-paste their message or take a screenshot and store it in your testimonials folder. By consistently doing this, you will find yourself with a valuable collection of testimonials that highlight various offers and facets of your business, serving as a powerful tool for future marketing efforts.
API Access
Has API
API Access
Has API
Integrations
WordPress
Pricing Details
$97/month
Free Trial
Free Version
Pricing Details
$19 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Outhentik
Founded
2025
Website
www.outhentik.app
Vendor Details
Company Name
Thrive Themes
Founded
2013
Country
Switzerland
Website
thrivethemes.com/ovation/
Product Features
Customer Feedback
Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback
Product Features
Website Optimization Tools
Competitor Analysis
Content Management
Keyword Research Tools
Link Management
Performance Metrics
Problem Area Alerts
