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Description
Outhentik is a video-based customer feedback and reputation management platform built to help businesses capture customer experiences privately before they become public online reviews. The platform allows customers to leave short video feedback and star ratings through a simple browser-based process that requires no app downloads or account creation. Businesses can place QR codes on counters, receipts, tables, or emails to encourage customers to share feedback immediately after their experience. Outhentik’s system routes every submission directly to a private dashboard where businesses can review the content before any public action occurs. Positive reviews can automatically trigger branded Google review invitations and generate authentic video testimonials for marketing purposes. Negative feedback creates an opportunity for businesses to respond directly, resolve issues privately, and improve customer retention before complaints appear publicly. The platform also provides tools for downloading, embedding, and sharing approved customer videos across websites, social media, and advertising campaigns. Outhentik includes multi-location support, reputation dashboards, email collection tools, reporting features, and customer recovery workflows for growing businesses and franchises. The system is designed to reduce review friction by replacing lengthy text reviews with quick video submissions that customers can complete in under a minute. Outhentik helps businesses improve reputation management, customer communication, and social proof generation while maintaining greater control over how customer feedback is handled. The platform is particularly focused on helping businesses transform customer experiences into loyalty-building conversations and marketing assets.
Description
StoryProof is an online platform designed to gather testimonials and social proof for businesses, agencies, and freelancers. It allows users to collect both video and text feedback from customers via branded forms, which can be accessed and completed directly in a browser without the need for app installations or account creation. Teams have the ability to import reviews from a variety of supported review sites and can efficiently organize these submissions using a system of approvals, tags, filters, and search functions. Users can also utilize customizable widgets and a public "Wall of Love" to showcase selected testimonials on their websites via an embed code. In addition to these features, the platform offers analytics to track both collection and widget activity. Higher-tier plans come with added functionalities such as automated follow-up messages, branded social media graphics, webhooks, and distinct spaces for managing different client brands. Teams can easily share collection links through email or integrate them into customer interactions, enabling the display of approved testimonials on website pages created with compatible web development tools. This comprehensive approach not only enhances customer engagement but also builds trust through authentic feedback.
API Access
Has API
No
API Access
Has API
No
Integrations
Facebook
No
Framer
No
G2
No
Google Business Profile
No
Google Play
No
LinkedIn
No
Product Hunt
No
React
No
Shopify
No
Trustpilot
No
Integrations
Facebook
Yes
Framer
Yes
G2
Yes
Google Business Profile
Yes
Google Play
Yes
LinkedIn
Yes
Product Hunt
Yes
React
Yes
Shopify
Yes
Trustpilot
Yes
Pricing Details
$97/month
Free Trial
Yes
Free Version
No
Pricing Details
$29/month
Paid plans start at $29 per month. Monthly and annual billing are available; higher tiers provide expanded limits and additional automation and agency features. A no-credit-card free trial is available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Outhentik
Founded
2025
Website
www.outhentik.app
Vendor Details
Company Name
StoryProof
Founded
2026
Country
United States
Website
storyproof.io
Product Features
Customer Feedback
Alerts / Notifications
No
Behavior Analytics
No
Bug Reports
No
Community Feedback Tools
No
Live Chat
No
Negative Feedback Management
No
Net Promoter Score (NPS)
No
Screenshot / Screen Capture
No
Surveys
No
User Testing Tools
No
Video Feedback
No
Visual Feedback Tools
No
Voice of the Customer (VoC)
No
Website Feedback
No
