Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 18 Ratings

Total
ease
features
design
support

Description

Help your customers navigate product choices effortlessly with a set of simple questions designed to convert casual browsers into committed buyers, utilizing expertly crafted guides founded on sophisticated research and AI-driven data analysis. By employing predefined, customer-oriented questions that mimic the experience of interacting in a physical store, you can create a more engaging experience than traditional filters or chatbots offer. Every aspect is standardized and translated, ensuring that essential features are supplemented with detailed information to aid your customers in their choices. You will gain access to clear, seamlessly integrated data sourced directly from manufacturers, allowing you to shift your attention from managing data to expanding your business. Additionally, take a deeper dive into your customers' online behaviors with Beacon, which analyzes customer insights to reveal trends in decision-making across various product categories, ultimately crafting a streamlined guidance process that enhances the customer journey from initial inquiry to final purchase. This not only improves customer satisfaction but also builds loyalty, encouraging repeat business in the long run.

Description

eDesk simplifies eCommerce support for online sellers into one centralized, smart inbox. It enables individuals or teams to support better, save time, increase feedback scores and boost sales. It is a purpose-built eCommerce helpdesk that integrates with all your marketplaces, channels, webstores and social channels. Customer information, product details, order and shipping information are matched with incoming messages – and organized onto a single screen – making it easier to receive and resolve customer queries in a fraction of the time! Features include AI generated responses, auto-translate, invoice generator, powerful insights and key metrics, live chat, and feedback requests.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

AfterShip No 
Amazon No 
BigCommerce No 
Cdiscount No 
ChannelAdvisor No 
ChannelEngine No 
Facebook No 
Gmail No 
Help Desk Migration No 
Magento No 
PrestaShop No 
ShipStation No 
Trustpilot No 
Veeqo No 
Walmart No 
WhatsApp No 
Wish No 
Wix No 
eBay No 
xSellco Feedback No 

Integrations

AfterShip Yes 
Amazon Yes 
BigCommerce Yes 
Cdiscount Yes 
ChannelAdvisor Yes 
ChannelEngine Yes 
Facebook Yes 
Gmail Yes 
Help Desk Migration Yes 
Magento Yes 
PrestaShop Yes 
ShipStation Yes 
Trustpilot Yes 
Veeqo Yes 
Walmart Yes 
WhatsApp Yes 
Wish Yes 
Wix Yes 
eBay Yes 
xSellco Feedback Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

Free
Standard Plans (per agent per month):
Essential – $39
- Basic support foundation with centralised inbox, live chat & automated workflows.

Growth – $89
- Adds CSAT surveys, performance metrics, data migrations & more marketplaces.

Professional – $119
- Includes advanced reporting, custom roles, API access, onboarding & security.

Enterprise – Custom pricing
- Tailored for large teams with unlimited stores, dedicated support & workflows.
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Outfindo

Country

Czech Republic

Website

www.outfindo.com

Vendor Details

Company Name

eDesk

Founded

2012

Country

Ireland

Website

www.edesk.com

Product Features

eCommerce Personalization

A/B Testing No 
Abandoned Cart Email No 
Dynamic Pricing No 
Offers & Discounts Notifications No 
Personalized Site Navigation No 
Product Recommendations No 
Reporting / Analytics No 
Social Insights No 

Product Features

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums No 
Customizable Branding No 
Document Storage No 
Email Integration Yes 
IT Asset Management No 
Incident Management No 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management No 
Live Chat Yes 
Multi-Channel Communication Yes 
Multiple Brands / Products Yes 
Network Monitoring No 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

Live Chat

Canned Responses No 
Customizable Branding No 
Geo Targeting No 
Offline Form No 
Proactive Chat No 
Screen Sharing No 
Third Party Integration No 
Transfers / Routing No 
Website Visitor Tracking No 

Alternatives

Alternatives

Ochatbot Reviews

Ochatbot

Ometrics
ExpertGuru Reviews

ExpertGuru

ExpertGuru.ai
hello24 Reviews

hello24

Hello24.ai