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Average Ratings 5 Ratings

Total
ease
features
design
support

Description

Foster an environment that prioritizes efficiency, ongoing enhancement, and innovative practices in the workplace with the assistance of OrganizedFeedback. This tool is expertly crafted to gather and implement valuable insights, suggestions, and feedback, allowing managers, team leaders, and department heads to facilitate meaningful conversations with their teams via a mobile application or a user-friendly web interface. By utilizing OrganizedFeedback, your organization can exchange customer experiences, creative ideas, lessons acquired, and avenues for improvement, ultimately driving the transformation of your business at an accelerated pace. Embracing this platform can significantly enhance team collaboration and engagement, leading to a more dynamic workplace culture.

Description

All-in-one, highly customizable customer support and feedback software available in SaaS or on-Premise. - Community Feedback Software This tool helps you collect, organize, and manage your feedback and feature requests. Smart voting and commenting systems provide insights that can be used to create product development roadmaps. Analytics and Insightful Reports help you to assess the efficiency of your support team and analyze customers' experiences. -Help Desk for Ticketing The feature-rich ticketing system provides a way to manage tickets using customizable statuses and tasks, private notes, comments and reports, as well as Kanban Boards. Smart system automation and notification rules can help reduce the workload for your support team and save money.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Azure DevOps
Confluence
DeepL
Facebook
Facebook Messenger
Flowlu
Google Play
Google Translate
Google Workspace
HubSpot CRM
HubSpot Marketing Hub
Jira
Salesforce
Skype
Slack
Stackreaction
Telegram
Viber
X (Twitter)

Integrations

Azure DevOps
Confluence
DeepL
Facebook
Facebook Messenger
Flowlu
Google Play
Google Translate
Google Workspace
HubSpot CRM
HubSpot Marketing Hub
Jira
Salesforce
Skype
Slack
Stackreaction
Telegram
Viber
X (Twitter)

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$149.00/month/ 2 Agents
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

CommunityPeople

Country

United Kingdom

Website

www.organizedfeedback.com

Vendor Details

Company Name

UseResponse

Founded

2012

Country

United States

Website

www.useresponse.com

Product Features

Idea Management

Activity Dashboard
Brainstorming
Collaboration
Creator Tracking
Idea Ranking
Project Tracking
Status Tracking

Product Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Idea Management

Activity Dashboard
Brainstorming
Collaboration
Creator Tracking
Idea Ranking
Project Tracking
Status Tracking

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

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