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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Orchestra serves as a system designed to identify responsibilities for agencies and team leaders. By integrating with Slack, it seamlessly pulls commitments from discussions and monitors various aspects such as whether the commitments have designated owners, if their ownership is diminishing, and if any tasks are failing without notice. In contrast to traditional task managers, Orchestra does not require manual input for tasks; instead, it analyzes past activities to gather information. Unlike CRMs, which focus on relationship management, Orchestra emphasizes the tracking of accountability. Some of its key features include the detection of unassigned tasks, scoring for ownership drift, monitoring the lifecycle of ownership, issuing alerts for at-risk commitments, maintaining conversation threads at the client level, and correlating commitments across different channels. Additionally, its innovative approach ensures that teams stay aligned and accountable, fostering a more effective workflow.

Description

Qmatic Orchestra 7 provides a solution for any need, whether it's a system to manage queues or a robust platform to manage customer journeys across multiple channels. Orchestra 7 allows you to offer mobile tickets and online appointment bookings. Orchestra 7 will take care of your visitors before they arrive. You can allow check-in at your premises via a self service kiosk, a reception, or both. Let your visitor choose which option they prefer. Orchestra 7 allows you to reach out to your customers and get feedback after the visit is over. Orchestra 7's modular design allows you to tailor it to your needs in terms of functionality, number and user count. Orchestra is flexible enough to adapt to your changing needs.

API Access

Has API

API Access

Has API

Screenshots View All

No images available

Screenshots View All

Integrations

Calabrio Workforce Management
Cisco Webex
EPIC HRMS
Microsoft Dynamics 365
Microsoft Outlook
Microsoft Power BI
Microsoft Teams
Oracle Siebel CRM
Qlik Cloud Analytics
Salesforce
Slack
Tableau
WhatsApp

Integrations

Calabrio Workforce Management
Cisco Webex
EPIC HRMS
Microsoft Dynamics 365
Microsoft Outlook
Microsoft Power BI
Microsoft Teams
Oracle Siebel CRM
Qlik Cloud Analytics
Salesforce
Slack
Tableau
WhatsApp

Pricing Details

$29/month/user
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Orchestra

Founded

2026

Country

United States

Website

useorchestra.app

Vendor Details

Company Name

Qmatic

Founded

1981

Country

Sweden

Website

www.qmatic.com/products/orchestra/

Product Features

Product Features

Queue Management

Appointment Scheduling
Calendar
Communication Tools
Contactless
Customer Surveys
Dashboard
For Banks
For Government
For Healthcare
For Restaurants
For Retail
SMS Marketing
Supports Multiple Counters
Virtual Queue

Alternatives

Alternatives