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Description
Orchestra serves as a system designed to identify responsibilities for agencies and team leaders. By integrating with Slack, it seamlessly pulls commitments from discussions and monitors various aspects such as whether the commitments have designated owners, if their ownership is diminishing, and if any tasks are failing without notice.
In contrast to traditional task managers, Orchestra does not require manual input for tasks; instead, it analyzes past activities to gather information. Unlike CRMs, which focus on relationship management, Orchestra emphasizes the tracking of accountability.
Some of its key features include the detection of unassigned tasks, scoring for ownership drift, monitoring the lifecycle of ownership, issuing alerts for at-risk commitments, maintaining conversation threads at the client level, and correlating commitments across different channels. Additionally, its innovative approach ensures that teams stay aligned and accountable, fostering a more effective workflow.
Description
Qmatic Orchestra 7 provides a solution for any need, whether it's a system to manage queues or a robust platform to manage customer journeys across multiple channels. Orchestra 7 allows you to offer mobile tickets and online appointment bookings. Orchestra 7 will take care of your visitors before they arrive. You can allow check-in at your premises via a self service kiosk, a reception, or both. Let your visitor choose which option they prefer. Orchestra 7 allows you to reach out to your customers and get feedback after the visit is over. Orchestra 7's modular design allows you to tailor it to your needs in terms of functionality, number and user count. Orchestra is flexible enough to adapt to your changing needs.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
Calabrio Workforce Management
Cisco Webex
EPIC HRMS
Microsoft Dynamics 365
Microsoft Outlook
Microsoft Power BI
Microsoft Teams
Oracle Siebel CRM
Qlik Cloud Analytics
Salesforce
Integrations
Calabrio Workforce Management
Cisco Webex
EPIC HRMS
Microsoft Dynamics 365
Microsoft Outlook
Microsoft Power BI
Microsoft Teams
Oracle Siebel CRM
Qlik Cloud Analytics
Salesforce
Pricing Details
$29/month/user
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Orchestra
Founded
2026
Country
United States
Website
useorchestra.app
Vendor Details
Company Name
Qmatic
Founded
1981
Country
Sweden
Website
www.qmatic.com/products/orchestra/
Product Features
Product Features
Queue Management
Appointment Scheduling
Calendar
Communication Tools
Contactless
Customer Surveys
Dashboard
For Banks
For Government
For Healthcare
For Restaurants
For Retail
SMS Marketing
Supports Multiple Counters
Virtual Queue