Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Oracle Intelligent Advisor empowers service agents to provide accurate and tailored guidance to every customer. This innovative decision automation tool enables business users to set up rules, ensuring that the advice given is consistent and clear, thereby enhancing the efficiency and personalization of customer service. It allows customers to independently tackle both straightforward and intricate problems. By employing intelligent online interviews, users receive customized advice suited to their individual needs. Business users are empowered to configure this advice seamlessly, using either a web browser or a desktop development application. Additionally, it allows these users to create and oversee rules without needing to involve a programmer. With the ability to easily develop and implement decision-making services directly in a web browser, there is no requirement for installing or managing a separate desktop tool. Furthermore, this solution centralizes the unique application logic, making it simple to share decision-making rules with all relevant stakeholders. In this way, Oracle Intelligent Advisor not only enhances service efficiency but also fosters collaboration among teams.
Description
myConcerto is a comprehensive, insight-focused platform that harnesses the capabilities of innovative SAP technologies alongside Accenture’s extensive industry knowledge to drive remarkable business results. This platform embodies the cutting-edge ideas from Accenture regarding industry advancements, technological innovation, and strategic insights, enabling organizations to evolve into intelligent enterprises. The process begins with design thinking, aimed at pinpointing particular business obstacles and unique advantages, followed by intelligent diagnostics that evaluate existing systems, processes, data, and architecture in comparison to top industry standards. This thorough evaluation culminates in a tailored, data-centric business case and strategic roadmap designed to accelerate value realization. Additionally, myConcerto facilitates the establishment of the transformation program environment and equips clients with our preconfigured solutions to support agile, ongoing delivery, all driven by Accenture's myWizard technology. By integrating these elements, myConcerto empowers companies to navigate their digital transformation journeys more effectively.
API Access
Has API
API Access
Has API
Integrations
Adobe Acrobat
Microsoft 365
Oracle Cloud CX
Oracle Cloud Infrastructure
Oracle Knowledge Management
Oracle Service
SAP Cloud Platform
Salesforce
Workday HCM
Integrations
Adobe Acrobat
Microsoft 365
Oracle Cloud CX
Oracle Cloud Infrastructure
Oracle Knowledge Management
Oracle Service
SAP Cloud Platform
Salesforce
Workday HCM
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Oracle
Founded
1977
Country
United States
Website
www.oracle.com/cx/service/intelligent-advisor/
Vendor Details
Company Name
Accenture
Founded
1989
Country
Ireland
Website
www.accenture.com/us-en/services/technology/myconcerto
Product Features
Decision Support
Application Development
Budgeting & Forecasting
Data Analysis
Decision Tree Analysis
Monte Carlo Simulation
Performance Metrics
Rules-Based Workflow
Sensitivity Analysis
Thematic Mapping
Version Control
Product Features
Decision Support
Application Development
Budgeting & Forecasting
Data Analysis
Decision Tree Analysis
Monte Carlo Simulation
Performance Metrics
Rules-Based Workflow
Sensitivity Analysis
Thematic Mapping
Version Control
Strategic Planning
Budgeting & Forecasting
Dashboard
Goal Setting / Tracking
Idea Management
KPIs
Modeling & Simulation
Roadmapping
Scenario Planning
Scorecards