Oracle Real-Time Decisions Reviews

It is crucial for service operations to use data to predict and prescribe decision. Imagine if all decisions were more accurate, planned and timely. Imagine if every decision was more accurate, timely and planned. The traditional workforce management is changing. Decision Intelligence is now. Our customers know that finding their hidden capacity and releasing it can reduce overtime, reduce the number of temporary hires in their team, balance their workloads, meet SLAs and manage employee wellbeing. They also know how to scale up for peak times. With decision intelligence, they can do this intra-day and in real-time. The results are amazing. We are the only SaaS solution that focuses on decision intelligence for service operations. This includes banking, insurance, healthcare, and BPS.

Sapience is an analytics platform for work that allows you to transform your enterprise digitally based on facts, leveraging the data from your own work. Sapience Platform empowers business leaders to give their employees and managers visibility into the effort made by people, processes and technology. This SaaS-based platform integrates easily into existing systems and provides actionable insights for the entire permanent or contingent workforce. Managers can access information from anywhere and at any time. They can see how teams are performing, the high-value tasks in progress, employee burnout potential, and more. This analytics solution ensures employee privacy while providing meaningful data to make confident business decisions. Sapience, unlike other tools, is built with top-of-the-line security features and the latest technology stack to meet future business requirements for any business that has knowledge workers.