Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Oracle Intelligent Advisor empowers service agents to provide accurate and tailored guidance to every customer. This innovative decision automation tool enables business users to set up rules, ensuring that the advice given is consistent and clear, thereby enhancing the efficiency and personalization of customer service. It allows customers to independently tackle both straightforward and intricate problems. By employing intelligent online interviews, users receive customized advice suited to their individual needs. Business users are empowered to configure this advice seamlessly, using either a web browser or a desktop development application. Additionally, it allows these users to create and oversee rules without needing to involve a programmer. With the ability to easily develop and implement decision-making services directly in a web browser, there is no requirement for installing or managing a separate desktop tool. Furthermore, this solution centralizes the unique application logic, making it simple to share decision-making rules with all relevant stakeholders. In this way, Oracle Intelligent Advisor not only enhances service efficiency but also fosters collaboration among teams.
Description
SAS Intelligent Decisioning empowers organizations to optimize their interactions with customers, partners, suppliers, and employees by facilitating well-informed decision-making. It allows for the delivery of relevant, real-time decisions based on business rules and advanced analytics, accommodating a vast array of use cases. Before implementation, users can easily test these decisions to confirm they will yield the desired outcomes. The platform includes strong governance features that ensure decisions are comprehensible and trustworthy throughout the organization. It can efficiently manage high volumes of data and decisions thanks to a cloud-based architecture that adapts to varying demands. Additionally, it supports decision-making at the edge and in-stream integration with IoT devices, enhancing its versatility. Users can effortlessly create and adjust decision-making processes, whether by utilizing a user-friendly drag-and-drop interface or by writing custom code. Decisions can be defined by exploring centralized repositories for data, models, and business rules, allowing users to leverage existing resources effectively. This comprehensive approach ensures that organizations can remain agile and responsive in a fast-paced business environment.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Amazon Web Services (AWS)
No
Azure Marketplace
No
Docker
No
Google Cloud Platform
No
Microsoft Azure
No
Microsoft Power Platform
No
Oracle Cloud CX
Yes
Oracle Knowledge Management
Yes
Oracle Service
Yes
Red Hat OpenShift
No
Integrations
Amazon Web Services (AWS)
Yes
Azure Marketplace
Yes
Docker
Yes
Google Cloud Platform
Yes
Microsoft Azure
Yes
Microsoft Power Platform
Yes
Oracle Cloud CX
No
Oracle Knowledge Management
No
Oracle Service
No
Red Hat OpenShift
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
Yes
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Oracle
Founded
1977
Country
United States
Website
www.oracle.com/cx/service/intelligent-advisor/
Vendor Details
Company Name
SAS
Country
United States
Website
www.sas.com/en_us/software/intelligent-decisioning.html
Product Features
Decision Support
Application Development
No
Budgeting & Forecasting
No
Data Analysis
No
Decision Tree Analysis
No
Monte Carlo Simulation
No
Performance Metrics
No
Rules-Based Workflow
No
Sensitivity Analysis
No
Thematic Mapping
No
Version Control
No
Product Features
Decision Support
Application Development
No
Budgeting & Forecasting
No
Data Analysis
No
Decision Tree Analysis
No
Monte Carlo Simulation
No
Performance Metrics
No
Rules-Based Workflow
No
Sensitivity Analysis
No
Thematic Mapping
No
Version Control
No