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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Oracle Intelligent Advisor empowers service agents to provide accurate and tailored guidance to every customer. This innovative decision automation tool enables business users to set up rules, ensuring that the advice given is consistent and clear, thereby enhancing the efficiency and personalization of customer service. It allows customers to independently tackle both straightforward and intricate problems. By employing intelligent online interviews, users receive customized advice suited to their individual needs. Business users are empowered to configure this advice seamlessly, using either a web browser or a desktop development application. Additionally, it allows these users to create and oversee rules without needing to involve a programmer. With the ability to easily develop and implement decision-making services directly in a web browser, there is no requirement for installing or managing a separate desktop tool. Furthermore, this solution centralizes the unique application logic, making it simple to share decision-making rules with all relevant stakeholders. In this way, Oracle Intelligent Advisor not only enhances service efficiency but also fosters collaboration among teams.

Description

SAS Intelligent Decisioning empowers organizations to optimize their interactions with customers, partners, suppliers, and employees by facilitating well-informed decision-making. It allows for the delivery of relevant, real-time decisions based on business rules and advanced analytics, accommodating a vast array of use cases. Before implementation, users can easily test these decisions to confirm they will yield the desired outcomes. The platform includes strong governance features that ensure decisions are comprehensible and trustworthy throughout the organization. It can efficiently manage high volumes of data and decisions thanks to a cloud-based architecture that adapts to varying demands. Additionally, it supports decision-making at the edge and in-stream integration with IoT devices, enhancing its versatility. Users can effortlessly create and adjust decision-making processes, whether by utilizing a user-friendly drag-and-drop interface or by writing custom code. Decisions can be defined by exploring centralized repositories for data, models, and business rules, allowing users to leverage existing resources effectively. This comprehensive approach ensures that organizations can remain agile and responsive in a fast-paced business environment.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Amazon Web Services (AWS) No 
Azure Marketplace No 
Docker No 
Google Cloud Platform No 
Microsoft Azure No 
Microsoft Power Platform No 
Oracle Cloud CX Yes 
Oracle Knowledge Management Yes 
Oracle Service Yes 
Red Hat OpenShift No 

Integrations

Amazon Web Services (AWS) Yes 
Azure Marketplace Yes 
Docker Yes 
Google Cloud Platform Yes 
Microsoft Azure Yes 
Microsoft Power Platform Yes 
Oracle Cloud CX No 
Oracle Knowledge Management No 
Oracle Service No 
Red Hat OpenShift Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux Yes 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Oracle

Founded

1977

Country

United States

Website

www.oracle.com/cx/service/intelligent-advisor/

Vendor Details

Company Name

SAS

Country

United States

Website

www.sas.com/en_us/software/intelligent-decisioning.html

Product Features

Decision Support

Application Development No 
Budgeting & Forecasting No 
Data Analysis No 
Decision Tree Analysis No 
Monte Carlo Simulation No 
Performance Metrics No 
Rules-Based Workflow No 
Sensitivity Analysis No 
Thematic Mapping No 
Version Control No 

Product Features

Decision Support

Application Development No 
Budgeting & Forecasting No 
Data Analysis No 
Decision Tree Analysis No 
Monte Carlo Simulation No 
Performance Metrics No 
Rules-Based Workflow No 
Sensitivity Analysis No 
Thematic Mapping No 
Version Control No 

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