Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Oracle Intelligent Advisor empowers service agents to provide accurate and tailored guidance to every customer. This innovative decision automation tool enables business users to set up rules, ensuring that the advice given is consistent and clear, thereby enhancing the efficiency and personalization of customer service. It allows customers to independently tackle both straightforward and intricate problems. By employing intelligent online interviews, users receive customized advice suited to their individual needs. Business users are empowered to configure this advice seamlessly, using either a web browser or a desktop development application. Additionally, it allows these users to create and oversee rules without needing to involve a programmer. With the ability to easily develop and implement decision-making services directly in a web browser, there is no requirement for installing or managing a separate desktop tool. Furthermore, this solution centralizes the unique application logic, making it simple to share decision-making rules with all relevant stakeholders. In this way, Oracle Intelligent Advisor not only enhances service efficiency but also fosters collaboration among teams.
Description
Integrating artificial intelligence into the core of Sales and Operations Planning (S&OP) can significantly enhance overall business performance while effectively utilizing existing ERP systems and limited human resources. The Decision Intelligence layer from PlanningForce empowers organizations to leverage human expertise, sophisticated modeling, databases, and AI to streamline intricate and non-linear decision-making processes. By fusing four essential elements—human experience, advanced modeling, comprehensive databases, and cutting-edge artificial intelligence—PlanningForce delivers a robust Decision Intelligence framework that enables managers to navigate their decision-making with remarkable speed and accuracy. The insights generated by this innovative layer of Decision Intelligence empower Decision-Makers, granting them mastery over operations that have grown more complex and interconnected over time. With the system's advanced simulation features, Decision-Makers can seamlessly manage the various dynamics involved in non-linear decision-making processes, leading to more informed and strategic outcomes. Ultimately, this integration not only enhances decision quality but also fosters a more agile and responsive organizational environment.
API Access
Has API
No
API Access
Has API
No
Integrations
Oracle Cloud CX
Yes
Oracle Knowledge Management
Yes
Oracle Service
Yes
Integrations
Oracle Cloud CX
No
Oracle Knowledge Management
No
Oracle Service
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Oracle
Founded
1977
Country
United States
Website
www.oracle.com/cx/service/intelligent-advisor/
Vendor Details
Company Name
PlanningForce
Founded
2001
Country
Belgium
Website
www.planningforce.com
Product Features
Decision Support
Application Development
No
Budgeting & Forecasting
No
Data Analysis
No
Decision Tree Analysis
No
Monte Carlo Simulation
No
Performance Metrics
No
Rules-Based Workflow
No
Sensitivity Analysis
No
Thematic Mapping
No
Version Control
No
Product Features
Decision Support
Application Development
No
Budgeting & Forecasting
No
Data Analysis
No
Decision Tree Analysis
No
Monte Carlo Simulation
No
Performance Metrics
No
Rules-Based Workflow
No
Sensitivity Analysis
No
Thematic Mapping
No
Version Control
No
Manufacturing
Accounting Integration
Yes
ERP
Yes
MES
Yes
MRP
No
Maintenance Management
Yes
Purchase Order Management
Yes
Quality Management
No
Quotes/Estimates
Yes
Reporting/Analytics
Yes
Safety Management
No
Shipping Management
Yes