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Description
The initial phase involves measurement, where we observe that clients frequently assess the customer service provided by their teams by listening to phone calls, analyzing chat interactions, or reviewing posts on social media platforms like Twitter and Facebook. However, the results are often documented in spreadsheets, leading to a situation where, after several weeks, extracting useful insights becomes so cumbersome that the quality program falters. OptiOp simplifies the process by enabling users to effortlessly create and maintain evaluation forms, conduct swift assessments across various skills and communication channels, provide feedback during employee meetings, and keep track of action items. It also measures the time taken to deliver feedback and ensures employees acknowledge receipt of that feedback. Additionally, you can utilize the chatbot feature to request a demo of the service. Furthermore, the advantages extend beyond basic measurements—consistent application of both measurement and feedback is crucial, which is why OptiOp facilitates efficient calibration sessions, uniting your evaluation or quality assurance team for better collaboration and improved outcomes. This comprehensive approach not only enhances service quality but also fosters a culture of continuous improvement within your organization.
Description
Initially created by Health and Safety auditors to enhance safety in organizations, Pro-evaluate has transformed into a comprehensive and adaptable audit and compliance software platform, enabling various brands to assess compliance with an extensive array of processes, standards, and guidelines. This transformation marked a significant rebranding of CHASE, which was originally a health and safety auditing tool developed by Hastam. In 2014, Hastam collaborated with Evolve to completely revamp their application, aiming to create a ready-to-use model suitable for compliance audits across all industries and sectors. Consequently, Evolve assumed responsibility for the Pro-evaluate development initiative, bringing together a diverse team to realize this vision. Currently, a cross-border team from the UK and Ukraine works together to enhance, scale, and sustain the product, ensuring it meets the evolving needs of its users. This collaborative effort underscores the commitment to continuous improvement and responsiveness to market demands.
API Access
Has API
API Access
Has API
Integrations
Facebook
X (Twitter)
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
At the touch of a button
Founded
2013
Country
United Kingdom
Website
www.optiop.com
Vendor Details
Company Name
Evolve
Country
United Kingdom
Website
www.evolve-consultants.co.uk
Product Features
Quality Management
Audit Management
Complaint Management
Compliance Management
Corrective and Preventive Actions (CAPA)
Defect Tracking
Document Control
Equipment Management
ISO Standards Management
Maintenance Management
Risk Management
Supplier Quality Control
Training Management
Product Features
Compliance
Archiving & Retention
Artificial Intelligence (AI)
Audit Management
Compliance Tracking
Controls Testing
Environmental Compliance
FDA Compliance
HIPAA Compliance
ISO Compliance
Incident Management
OSHA Compliance
Risk Management
Sarbanes-Oxley Compliance
Surveys & Feedback
Version Control
Workflow / Process Automation