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Description
Opiniator offers a digital comment card solution designed to facilitate customer feedback and recovery for physical retail establishments. This innovative system enables customers to provide real-time ratings, comments, and suggestions through their mobile devices at any point during their visit, while also monitoring issues until they are resolved. By utilizing the digital comment card, businesses can proactively address customer concerns before they consider leaving, potentially taking their friends along with them. It allows for the tracking of customer complaints and staff responses until all issues are satisfactorily addressed, thereby minimizing the risk of negative online reviews that could emerge too late for the business to manage. Customers who express dissatisfaction are promptly contacted, leading to their recovery and retention. Additionally, businesses can identify and rectify health, safety, or maintenance problems before they affect customer experiences. Through a user-friendly dashboard, businesses receive instant alerts about feedback and can take necessary actions. They can respond to customer issues, monitor all steps taken until resolution, and ultimately regain customer trust. This comprehensive approach not only enhances customer satisfaction but also fosters loyalty to the brand.
Description
Reviso serves as a robust tool for client feedback and proofing specifically designed for WordPress users. Clients can effortlessly click on any component of the live webpage to leave a comment without the hassle of logging in or creating an account. All pinned feedback is seamlessly visible and manageable within Bricks, Elementor, or the Gutenberg block editor, allowing for a streamlined workflow that keeps feedback centralized.
What sets Reviso apart is that it is uniquely integrated within your page builder, eliminating the need for a separate feedback dashboard. Its features include the ability to pin comments on any webpage element, engage in threaded discussions, track statuses, assign tasks, capture automatic screenshots, obtain client approvals with PDF sign-offs, implement white-label branding, generate AI feedback summaries, and utilize integrations with platforms like Slack, Discord, and webhooks. Notably, all feedback is securely stored in your own WordPress database, ensuring you retain ownership of your data.
Available for free on WordPress.org for an unlimited number of sites, Reviso also offers a Pro version that enhances functionality with features like multi-page review links, additional approval options, white-label capabilities, and AI enhancements. This leads to a significant reduction in revision cycles and accelerates the client approval process, making it an invaluable asset for designers and developers alike.
API Access
Has API
API Access
Has API
Pricing Details
$40 per month
Free Trial
Free Version
Pricing Details
$9/month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Oberon3
Founded
2009
Country
United States
Website
www.opiniator.com
Vendor Details
Company Name
Reviso
Country
New Zealand
Website
getreviso.io
Product Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Survey
Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video