Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Ophiry serves as an online knowledge management solution tailored for client-service firms in accounting, tax, and advisory sectors. It empowers teams to convert various file types, such as PDFs and Word documents, along with notes, into a well-organized wiki, supplemented by an AI assistant that provides answers based on the firm's own documentation. Users have the ability to review and approve proposed wiki content prior to its publication, while the platform's document comparison feature identifies discrepancies and highlights newer updates that may supersede outdated information. Additionally, the assistant can reference supporting text and inform users when the existing documents lack the necessary information. Companies can establish distinct knowledge spaces for individual clients, allowing them to manage access permissions accordingly. Ophiry also accommodates multilingual knowledge management, supporting languages including right-to-left scripts like Arabic. Hosted in Germany, the platform offers users a free trial to explore its comprehensive features. Overall, Ophiry is designed to enhance collaboration and knowledge sharing within firms while ensuring that the information remains accurate and up to date.
Description
When clients present important inquiries to your business, they anticipate prompt and effective assistance, regardless of whether they are interacting with virtual agents. Knowledge Assist leverages the power of artificial intelligence and machine learning to enable contact center agents to address customer concerns swiftly, accurately, and reliably. This AI-enhanced knowledge base is seamlessly integrated into the desktops of contact center and virtual agents, ensuring that they have access to current, precise answers and guidance. Our solution assists agents in discerning the intent behind customer inquiries, delivering consistent responses across various channels, fostering trust, and enhancing customer interactions. Knowledge Assist empowers your contact center representatives with timely, relevant information by utilizing AI technology. It combines well-crafted responses, connects with pertinent data sources, and analyzes both internal and external websites and documents to establish a continually evolving knowledge repository that curates the most significant information. This continuous adaptation ensures that agents are always equipped with the best resources to assist customers effectively.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
No details available.
Integrations
No details available.
Pricing Details
$129/month
Plans start at $129 per month. The vendor also states that a free trial is available.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Ophiry
Founded
2026
Country
United Arab Emirates
Website
ophiry.com
Vendor Details
Company Name
Verizon
Founded
1983
Country
United States
Website
www.verizon.com/business/products/contact-center-cx-solutions/customer-engagement/knowledge-assist/
Product Features
Product Features
Knowledge Management
Artificial Intelligence (AI)
No
Cataloging / Categorization
No
Collaboration
No
Content Management
No
Decision Tree
No
Discussion Boards
No
Full Text Search
No
Knowledge Base Management
No
Self Service Portal
No