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Description
A comprehensive open-source session replay suite designed specifically for developers, enabling self-hosting for optimal data control. Gain insights into every issue as if it were occurring in your own browser, allowing you to delve deep while observing user interactions. This all-in-one platform empowers developers to effectively address problems, replay sessions, track web app performance, and provide exceptional customer support. Experience your users' journey firsthand, identify their challenges, expose hidden issues, and create outstanding experiences. With the ability to self-host, your customer data remains within your own infrastructure, eliminating the need to share sensitive information with third parties. Maintain complete authority over the data captured and eliminate the hassle of extensive compliance and security protocols. Our suite also includes advanced privacy features for user data sanitization. If self-deployment isn't your preference, you can easily opt for our cloud solution and start benefiting from the service in just a few minutes. This flexibility ensures that developers can choose the deployment method that best suits their needs while still prioritizing user privacy and data security.
Description
Customer session replays capture vital interaction data, including mouse movements, touch gestures, clicks, and form submissions. By focusing on these actions, businesses can enhance their customer experience (CX) based on authentic behaviors observed in digital spaces.
In many cases, feedback from customers alone may not suffice. Extracting useful insights from vague comments can be challenging, and implementing effective changes can prove even more difficult. With Verint Digital Behavior Analytics, the adage "seeing is believing" comes to life. This platform seamlessly combines customer feedback with session replays, providing immediate clarity and a comprehensive view of the customer journey. By linking these replays to key performance indicators (KPIs), organizations can scrutinize real customer interactions, swiftly identify pain points, and address issues that detrimentally affect digital experiences and conversion rates. This combination of qualitative and quantitative data empowers businesses to make informed decisions and improve overall customer satisfaction.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
Amazon Web Services (AWS)
Bugsnag
Datadog
DigitalOcean
Elasticsearch
GitHub
Google Cloud Platform
JavaScript
Jira
Kubernetes
Integrations
Amazon Web Services (AWS)
Bugsnag
Datadog
DigitalOcean
Elasticsearch
GitHub
Google Cloud Platform
JavaScript
Jira
Kubernetes
Pricing Details
$3.95 per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
OpenReplay
Country
United States
Website
openreplay.com
Vendor Details
Company Name
Verint
Founded
1994
Country
United States
Website
www.verint.com/voice-of-the-customer/digital-behavior-analytics/
Product Features
Session Replay
Eye Tracking
Form Analytics
Heatmaps
Mouse Tracking
Optimization Tools
Session Recording
Surveys
User Experience Analysis
User Feedback
Visitor Segmentation
Product Features
Survey
Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video
UX
Animation
For Mobile
For Websites
Heatmaps
Prototyping
Screen Activity Recording
Unmoderated Testing
Usability Testing
User Journeys
User Research