Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Engage with your customers across more than 20 different platforms such as WhatsApp, social media, email, phone calls, Amazon, your website, and mobile applications. Leverage over 3000 automation workflows to enhance collaboration among teams, gather comprehensive analytics, and achieve a holistic view of customer interactions with our integrated solutions. Utilize channels like live chat and chatbots on your website, apps (both Android and iOS), WhatsApp, Messenger, and various others. Our three-tiered architecture allows for a smooth transition of conversations from AI chatbots to human agents, ensuring that customer needs are met effectively. Gain real-time insights by transforming data into actionable information that prioritizes what is most important to your business. Make these insights accessible to all levels of your company, from executives to frontline staff, and extract valuable business, consumer, and social data from a multitude of sources. Display this information through real-time visualizations on any screen, no matter the location. Additionally, our dedicated team of analysts, CX auditors, consultants, and trainers is here to elevate your customer experience to new heights. With our comprehensive approach, your organization can foster deeper customer relationships and improve overall satisfaction.
Description
Our partners, small businesses, Fortune 500 companies, and our partners use Ubisend to provide world-class chatbots, RPA, live chat, and ticketing solutions for all use cases. Communicate and automate across all channels, including websites, Microsoft Teams and WhatsApp Messenger. Insert text, images and files. You can move them, delete them, and then play until you have perfect automated conversations. Connect directly with any service, product, process, or person data. All the information you need for automation can be easily created, pulled, sent, or stored. Our 'integrate everything' API allows you to create the most efficient asset for your company. Transform conversational automation. You can deliver end-to-end experience with built-in chat, knowledge base, ticketing, and live chat. Create engaging, personalised chat interfaces. Create contextual, personalized experiences. Gain a deep understanding of your users. Monitor the metrics that matter with ubisend's industry-defining analysis package
API Access
Has API
No
API Access
Has API
No
Integrations
Amazon
Yes
Android
Yes
Apple iOS
Yes
Facebook Messenger
Yes
Flipkart
Yes
Google
Yes
WhatsApp
Yes
Integrations
Amazon
No
Android
No
Apple iOS
No
Facebook Messenger
No
Flipkart
No
Google
No
WhatsApp
No
Pricing Details
Free
Free Trial
No
Free Version
Yes
Pricing Details
$47 per month
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
OneDirect
Founded
2013
Country
India
Website
onedirect.in/
Vendor Details
Company Name
ubisend
Country
United Kingdom
Website
www.ubisend.com
Product Features
Customer Service
Alerts / Escalation
Yes
Appointment Management
No
Call Center Management
Yes
Email Management
Yes
Knowledge Base
No
Live Chat
Yes
Performance Metrics
Yes
Queue Management
Yes
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No
Product Features
SMS Marketing
2-Way Messaging
Yes
Artificial Intelligence
No
Contact Management
Yes
MMS
No
Mass Texting
Yes
Message Personalization
Yes
Mobile Coupons
Yes
Mobile Keywords
Yes
Polls / Voting
Yes
Reporting/Analytics
Yes
Scheduled Messaging
Yes
Shortcodes
Yes
Text-to-Win
No