OneDirect Description
Listen to and engage with customers via 20+ channels, including WhatsApp, social media, email, calls Amazon, website, apps, and Amazon. Our unified solutions allow you to automate 3000+ workflows, collaborate and gather extensive analytics. Get a 360-degree view of your business with our unified solutions. Channels - Chatbot and Live chat for your Website, App (Android, iOS), WhatsApp, Messenger, and many other platforms. It uses three tiered architecture to seamlessly transfer conversations between an AI chatbot and a live chat agent. Transform data into insights in real-time and prioritize the most important actions. Transform data into actionable insights for everyone in your company, from the C-suite down to the frontline. Multi-source data sources can be used to extract business, consumer, and social data. Transform it into real-time visualisations for any screen, from anywhere. Our team of analysts, CX auditors and consultants are at your disposal to improve your customer experience.
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AI Chatbot Support is a leader in customer service technology, offering a sophisticated fusion of autonomous AI and live chat solutions that redefine customer interactions. Our platform integrates with a wide range of communication channels, including websites, social media, and messaging apps, through an intelligent AI chatbot that continuously learns from your content and interactions.
Support Dashboard AI Chatbot Support provides customer support across multiple channels. Our dashboard—accessible via web, desktop, and mobile devices—allows businesses to manage customer interactions from a single, centralized interface. To train your AI chatbot and deploy it across various channels, including your website, Facebook Messenger, Instagram, WhatsApp, Slack, Viber, Telegram, and WeChat. Try AI Chatbot Support today!
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Gesprek
Take your social commerce to the next step. Gesprek is a conversational-marketing tool that will transform your social media and messaging channels into a well-oiled selling machine. Sell smarter and collaborate faster Gesprek is a messaging platform that enables you to capture, qualify, and convert leads into loyal customers. Live chat helps you close more deals. Get instant support via automation to activate and retain customers. Gesprek provides everything you need for a human touch to your customer experience. Gesprek allows your customer engagement and sales teams to respond to messages on multiple platforms. Engage customers on their preferred channel, such as Facebook Messenger, WhatsApp Messenger, WeChat SMS, WeChat or SMS. You can also email or visit your website. Gesprek allows you to manage your customers seamlessly and qualify leads all in one easy-to read and user-friendly dashboard.
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Engati
The Engati chatbot and live chat platform is the winner of the 2021 CODiE Award.
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Talkative
Embedded live chat with mobile support and recording. Fully customizable to suit your contact center's requirements. Advanced web chat with secure and encrypted features such as dynamic canned messages, real time translation, PCI compliance, message preview, and PCI compliance. Secure browsing and screen sharing are available for embedded customer support and sales. For real-time communication, you can use web callbacks, live voice calls, and PSTN capabilities. Chatbot that can seamlessly transfer between agents and users via WhatsApp, Facebook, and your website. Smarter customer engagement through WhatsApp and social media messaging. Image support capabilities are available. Talkative is a tool that businesses of all sizes can use to increase sales, drive customer engagement and reduce operational costs. Live video chat allows you to bring the in-store experience online. This will increase sales and provide personalized customer service. To improve service and support digital channels, make it easy to contact customers via multiple channels.
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Pricing
Pricing Starts At:
Free
Free Version:
Yes
Integrations
Company Details
Company:
OneDirect
Year Founded:
2013
Headquarters:
India
Website:
onedirect.in/
Media
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Product Details
Platforms
SaaS
iPhone
iPad
Android
Type of Training
Live Online
Customer Support
Online
OneDirect Features and Options
Customer Service Software
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
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