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Average Ratings 0 Ratings

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features
design
support

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Write a Review

Description

Engage with your customers across more than 20 different platforms such as WhatsApp, social media, email, phone calls, Amazon, your website, and mobile applications. Leverage over 3000 automation workflows to enhance collaboration among teams, gather comprehensive analytics, and achieve a holistic view of customer interactions with our integrated solutions. Utilize channels like live chat and chatbots on your website, apps (both Android and iOS), WhatsApp, Messenger, and various others. Our three-tiered architecture allows for a smooth transition of conversations from AI chatbots to human agents, ensuring that customer needs are met effectively. Gain real-time insights by transforming data into actionable information that prioritizes what is most important to your business. Make these insights accessible to all levels of your company, from executives to frontline staff, and extract valuable business, consumer, and social data from a multitude of sources. Display this information through real-time visualizations on any screen, no matter the location. Additionally, our dedicated team of analysts, CX auditors, consultants, and trainers is here to elevate your customer experience to new heights. With our comprehensive approach, your organization can foster deeper customer relationships and improve overall satisfaction.

Description

Transform Conversations Into Sales and Supercharge Customer Service & Engagement We are passionate about helping businesses succeed in the digital age. Our multi-channel Customer Engagement & Automated Platform is designed to streamline communication and boost efficiency across various channels including WhatsApp, Telegram Messenger, Instagram, and Live Chat. You can find the following exciting features on our platform: Omnichannel Team Inbox Booking Appointments Bookings for Classes AI Chatbots for all channels Push notifications are available on the mobile app Invoicing and Payments Segmentation & Broadcasting Automations Forms and Surveys Shop for E-Commerce on WhatsApp Plans & Subscriptions

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Facebook Messenger Yes 
WhatsApp Yes 
Amazon Yes 
Android Yes 
Apple iOS Yes 
Flipkart Yes 
Google Yes 
Instagram No 
OpenAI No 
Pabbly Connect No 
Razorpay No 
Shopify No 
Stripe No 
Telegram No 
Zapier No 

Integrations

Facebook Messenger Yes 
WhatsApp Yes 
Amazon No 
Android No 
Apple iOS No 
Flipkart No 
Google No 
Instagram Yes 
OpenAI Yes 
Pabbly Connect Yes 
Razorpay Yes 
Shopify Yes 
Stripe Yes 
Telegram Yes 
Zapier Yes 

Pricing Details

Free
Free Trial No 
Free Version Yes 

Pricing Details

$69/month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

OneDirect

Founded

2013

Country

India

Website

onedirect.in/

Vendor Details

Company Name

Whautomate

Founded

2023

Country

Singapore, India

Website

whautomate.com

Product Features

Customer Service

Alerts / Escalation Yes 
Appointment Management No 
Call Center Management Yes 
Email Management Yes 
Knowledge Base No 
Live Chat Yes 
Performance Metrics Yes 
Queue Management Yes 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

Product Features

Chatbot

Call to Action Yes 
Context and Coherence No 
Human Takeover Yes 
Inline Media / Videos Yes 
Machine Learning No 
Natural Language Processing Yes 
Payment Integration Yes 
Prediction No 
Ready-made Templates Yes 
Reporting / Analytics No 
Sentiment Analysis No 
Social Media Integration Yes 

Customer Engagement

Analytics No 
Churn Management No 
Communication Management Yes 
Community Management No 
Content Syndication No 
Feedback Collection Yes 
Gamification No 
Live Chat Yes 
Video Content No 

Alternatives

Alternatives

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