Average Ratings 0 Ratings
Average Ratings 1 Rating
Description
Engage with your customers across more than 20 different platforms such as WhatsApp, social media, email, phone calls, Amazon, your website, and mobile applications. Leverage over 3000 automation workflows to enhance collaboration among teams, gather comprehensive analytics, and achieve a holistic view of customer interactions with our integrated solutions. Utilize channels like live chat and chatbots on your website, apps (both Android and iOS), WhatsApp, Messenger, and various others. Our three-tiered architecture allows for a smooth transition of conversations from AI chatbots to human agents, ensuring that customer needs are met effectively. Gain real-time insights by transforming data into actionable information that prioritizes what is most important to your business. Make these insights accessible to all levels of your company, from executives to frontline staff, and extract valuable business, consumer, and social data from a multitude of sources. Display this information through real-time visualizations on any screen, no matter the location. Additionally, our dedicated team of analysts, CX auditors, consultants, and trainers is here to elevate your customer experience to new heights. With our comprehensive approach, your organization can foster deeper customer relationships and improve overall satisfaction.
Description
The ultimate omnichannel message solution that combines 25 business messengers, social media, and other platforms in one chat center. It also provides a customer relationship management system powered by automation so you can boost your sales and customer support performance using the same resources.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Facebook Messenger
Yes
WhatsApp
Yes
Amazon
Yes
Android
Yes
Apple iOS
Yes
Bitrix24
No
Discord
No
Facebook
No
Flipkart
Yes
Google
Yes
Integrations
Facebook Messenger
Yes
WhatsApp
Yes
Amazon
No
Android
No
Apple iOS
No
Bitrix24
Yes
Discord
Yes
Facebook
Yes
Flipkart
No
Google
No
Pricing Details
Free
Free Trial
No
Free Version
Yes
Pricing Details
$7 per month
Umnico lets you design your own tariff plan. Pay for instant messengers and social media required by your business needs only. Get a discount of up to 35% when paying for a tariff plan for a period of 3 to 24 months.
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
OneDirect
Founded
2013
Country
India
Website
onedirect.in/
Vendor Details
Company Name
Umnico
Founded
2018
Website
umnico.com
Product Features
Customer Service
Alerts / Escalation
Yes
Appointment Management
No
Call Center Management
Yes
Email Management
Yes
Knowledge Base
No
Live Chat
Yes
Performance Metrics
Yes
Queue Management
Yes
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No
Product Features
Customer Communications Management
Batch Communications
No
Chat / Messaging
Yes
Content Management
No
Email Distribution
No
Interactive Content
No
Multi-Channel Communications
Yes
On-Demand Communications
No
Personalization
Yes
Print Management
No
Template Management
Yes
Video Content
No
Live Chat
Canned Responses
No
Customizable Branding
No
Geo Targeting
Yes
Offline Form
Yes
Proactive Chat
Yes
Screen Sharing
No
Third Party Integration
Yes
Transfers / Routing
Yes
Website Visitor Tracking
Yes