Average Ratings 11 Ratings

Total
ease
features
design
support

Average Ratings 20 Ratings

Total
ease
features
design
support

Description

OneDesk software combines Helpdesk and Project Management into one program. There is no need to buy, integrate, and switch between different applications. Your entire team can support customers and work together on projects from one location. OneDesk is a tool that can be used by both small and large businesses, as well as departments in large companies. It is popular with project managers, professional services, IT professionals, and customer service representatives. OneDesk is easy to use, features-rich, and highly configurable software that can manage both task and ticket workflows.

Description

Shorter Loop, an intuitive and all-in-one platform for product management, helps businesses of any size streamline their product management processes while keeping the expectations of customers in mind. Equipped with various frameworks, models, and techniques, modern businesses and teams across the globe can create product visions, personas, create assumptions/hypotheses, and test them through experiments with target audiences/personas to validate them further by mapping their needs, goals, and wants. Early customer feedback, such as at the discovery stage and then iterating on the ideas based upon that, allows product managers, product team members, business owners and marketers, startup founders and AI-driven SaaS software product organizations to achieve the product-market fit.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Slack Yes 
Box Yes 
Dropbox Yes 
Jira Yes 
Jira Service Management No 
Jira Work Management Yes 
Mailchimp Yes 
Microsoft Azure Yes 
Microsoft Project Yes 
Okta Yes 
QuickBooks Online Yes 
QuickBooks Online Advanced Yes 
Salesforce Yes 
Stackreaction Yes 
Trello Yes 
WordPress Yes 
Zapier Yes 

Integrations

Slack Yes 
Box No 
Dropbox No 
Jira No 
Jira Service Management Yes 
Jira Work Management No 
Mailchimp No 
Microsoft Azure No 
Microsoft Project No 
Okta No 
QuickBooks Online No 
QuickBooks Online Advanced No 
Salesforce No 
Stackreaction No 
Trello No 
WordPress No 
Zapier No 

Pricing Details

$9/user/month
$9/user/month (if billed yearly)
$11/user/month (if billed monthly)
Free Trial Yes 
Free Version No 

Pricing Details

For Pricing
Reach out to us at "contact @shorterloop.com" for price inquiry
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

OneDesk

Founded

2008

Country

Canada

Website

www.onedesk.com

Vendor Details

Company Name

Shorter Loop

Founded

2020

Country

Netherlands

Website

shorterloop.com

Product Features

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums Yes 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management No 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management No 
Live Chat Yes 
Multi-Channel Communication Yes 
Multiple Brands / Products Yes 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

Product Lifecycle Management

Change Management No 
Compliance Management No 
Cost Tracking Yes 
Design Management Yes 
Document Management No 
Product Data Management Yes 
Project Management Yes 
Requirements Management Yes 
Supplier Management No 

Product Management

Collaboration Yes 
Feedback Collection Yes 
Idea Management Yes 
Milestone Tracking Yes 
Prioritization Yes 
Product Roadmapping Yes 
Release Management Yes 
Requirements Management Yes 
Resource Management Yes 
Workflow Management Yes 

Product Roadmap

Collaboration Yes 
Content Import / Export Yes 
Diagramming No 
Drag & Drop Yes 
Feature Management Yes 
Milestone Tracking Yes 
Prioritization Yes 
Requirements Management Yes 
Workflow Management Yes 

Project Management

Agile Methodologies Yes 
Budget Management Yes 
Client Portal Yes 
Collaboration Tools Yes 
Cost-to-Completion Tracking Yes 
Customizable Templates Yes 
Gantt Charts Yes 
Idea Management Yes 
Kanban Board Yes 
Milestone Tracking Yes 
Portfolio Management Yes 
Resource Management Yes 
Time & Expense Tracking Yes 
Traditional Methodologies Yes 

Project Portfolio Management

Budget Management Yes 
Collaboration Yes 
Dashboard Yes 
Issue Management Yes 
Milestone Tracking Yes 
Portfolio Management Yes 
Project Planning Yes 
Requirements Management Yes 
Resource Management Yes 
Status Tracking Yes 
Task Management Yes 
Time & Expense Tracking Yes 

Product Features

Product Management

Collaboration Yes 
Feedback Collection Yes 
Idea Management Yes 
Milestone Tracking Yes 
Prioritization Yes 
Product Roadmapping Yes 
Release Management No 
Requirements Management No 
Resource Management No 
Workflow Management No 

Product Roadmap

Collaboration Yes 
Content Import / Export No 
Diagramming No 
Drag & Drop No 
Feature Management Yes 
Milestone Tracking No 
Prioritization Yes 
Requirements Management Yes 
Workflow Management Yes 

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