Average Ratings 11 Ratings
Average Ratings 0 Ratings
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Description
OneDesk software combines Helpdesk and Project Management into one program. There is no need to buy, integrate, and switch between different applications. Your entire team can support customers and work together on projects from one location. OneDesk is a tool that can be used by both small and large businesses, as well as departments in large companies. It is popular with project managers, professional services, IT professionals, and customer service representatives. OneDesk is easy to use, features-rich, and highly configurable software that can manage both task and ticket workflows.
Description
A highly adaptable tool for feedback, roadmaps, and changelogs tailored for SaaS platforms enables collaboration with customers to upvote, prioritize, plan, and announce new features. By consolidating feedback from various channels into one organized location, you ensure that no valuable insights are overlooked. Utilize voting to gather essential data on potential features and foster discussions to better grasp user pain points and requirements. Visually rank features using customer-backed data and your own insights, allowing you to discern which features are most critical to your user base. Transform your ideas and top features into a structured product roadmap while keeping users informed about new updates and changes, which boosts feature adoption from the outset. Heed the voices of your users, empowering them to submit feature requests or vote on existing ones, and automate the creation of a unique and non-duplicative list. Move away from spreadsheets and gather all feature requests in one comprehensive platform to track user preferences effectively. You will be able to see which features garnered interest from users and leverage this information to make more informed decisions. Moreover, facilitate a seamless voting process for your customers, allowing them to express their preferences effortlessly without any added effort on their part.
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
Slack
Yes
Aha!
No
Amazon SES
No
Box
Yes
Dropbox
Yes
Google Analytics
No
Jira
Yes
Jira Work Management
Yes
Mailchimp
Yes
Mailgun
No
Integrations
Slack
Yes
Aha!
Yes
Amazon SES
Yes
Box
No
Dropbox
No
Google Analytics
Yes
Jira
No
Jira Work Management
No
Mailchimp
No
Mailgun
Yes
Pricing Details
$9/user/month
$9/user/month (if billed yearly)
$11/user/month (if billed monthly)
$11/user/month (if billed monthly)
Free Trial
Yes
Free Version
No
Pricing Details
$15 per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
OneDesk
Founded
2008
Country
Canada
Website
www.onedesk.com
Vendor Details
Company Name
ProductLift
Country
Netherlands
Website
www.productlift.dev/
Product Features
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
Yes
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
No
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
No
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
Yes
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Product Lifecycle Management
Change Management
No
Compliance Management
No
Cost Tracking
Yes
Design Management
Yes
Document Management
No
Product Data Management
Yes
Project Management
Yes
Requirements Management
Yes
Supplier Management
No
Product Management
Collaboration
Yes
Feedback Collection
Yes
Idea Management
Yes
Milestone Tracking
Yes
Prioritization
Yes
Product Roadmapping
Yes
Release Management
Yes
Requirements Management
Yes
Resource Management
Yes
Workflow Management
Yes
Product Roadmap
Collaboration
Yes
Content Import / Export
Yes
Diagramming
No
Drag & Drop
Yes
Feature Management
Yes
Milestone Tracking
Yes
Prioritization
Yes
Requirements Management
Yes
Workflow Management
Yes
Project Management
Agile Methodologies
Yes
Budget Management
Yes
Client Portal
Yes
Collaboration Tools
Yes
Cost-to-Completion Tracking
Yes
Customizable Templates
Yes
Gantt Charts
Yes
Idea Management
Yes
Kanban Board
Yes
Milestone Tracking
Yes
Portfolio Management
Yes
Resource Management
Yes
Time & Expense Tracking
Yes
Traditional Methodologies
Yes
Project Portfolio Management
Budget Management
Yes
Collaboration
Yes
Dashboard
Yes
Issue Management
Yes
Milestone Tracking
Yes
Portfolio Management
Yes
Project Planning
Yes
Requirements Management
Yes
Resource Management
Yes
Status Tracking
Yes
Task Management
Yes
Time & Expense Tracking
Yes
Product Features
Product Management
Collaboration
No
Feedback Collection
No
Idea Management
No
Milestone Tracking
No
Prioritization
No
Product Roadmapping
No
Release Management
No
Requirements Management
No
Resource Management
No
Workflow Management
No
Product Roadmap
Collaboration
No
Content Import / Export
No
Diagramming
No
Drag & Drop
No
Feature Management
No
Milestone Tracking
No
Prioritization
No
Requirements Management
No
Workflow Management
No
