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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Salesforce
Zendesk
Active Directory
BMC AMI Cost Management
FIS Telephone Banking
Freshdesk
HubSpot CRM
HubSpot Customer Platform
IBM Cloud
Microsoft Dynamics 365
Oracle Siebel CRM
SAP Cloud Platform
Sage CRM
ServiceNow
Sugar Connect
Verint Community
Zoho CRM
eGain Knowledge+AI

Integrations

Salesforce
Zendesk
Active Directory
BMC AMI Cost Management
FIS Telephone Banking
Freshdesk
HubSpot CRM
HubSpot Customer Platform
IBM Cloud
Microsoft Dynamics 365
Oracle Siebel CRM
SAP Cloud Platform
Sage CRM
ServiceNow
Sugar Connect
Verint Community
Zoho CRM
eGain Knowledge+AI

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

SaaS
iPhone
iPad
Android
Windows
Mac
Linux

Deployment

SaaS
iPhone
iPad
Android
Windows
Mac
Linux

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Vendor Details

Company Name

Collab

Founded

2003

Country

Portugal

Website

collab.com/onecontact_cc/

Vendor Details

Company Name

NovelVox

Founded

2008

Country

United States

Website

www.novelvox.com

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

Product Features

Dashboard

Annotations
Data Source Integrations
Functions / Calculations
Interactive
KPIs
OLAP
Private Dashboards
Public Dashboards
Scorecards
Themes
Visual Analytics
Widgets

Digital Signage

Automatic Player Updates
Content Scheduling
Media Library
Multi-Screen Support
Remote Deployment
Remote Display Management
Visual Editor

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