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Description
Users have the option to submit a web-based ticket, ensuring that their information is securely stored in the administrative section while notifying your staff of the request. Additionally, our customer support software features a robust knowledge base designed to assist in educating your clients effectively. Customers can conveniently send their inquiries via email, and the system can be configured to automatically generate a support ticket from those emails, alerting your staff instantly. Furthermore, customers will have the ability to request live chat assistance directly from your website, where you can place chat icons on any page to indicate your availability. You also have the flexibility to initiate chats with visitors on your site. The Omnistar Knowledge Base package equips you with all the essential tools to develop a quick, user-friendly, and efficient knowledge base system for your customers, making it simple to manage. This comprehensive solution not only enhances customer support but also improves overall user satisfaction by providing immediate access to information.
Description
Tribuco Knowledge Base empowers you to deliver health and safety micro training induction videos, toolbox talks, and quality control training directly to the mobile devices of your employees. You can select from a vast library of high-quality, pre-made health and safety or wellness micro videos, or even design your own content, enabling you to efficiently send training materials to your workforce while also tracking their progress. With Tribuco Knowledge Base Microtraining, you can effectively train and inform both your staff and contractors, ensuring they are well-versed in company policies and protocols. The platform simplifies the distribution and oversight of health and safety training, making it an ideal solution for enhancing quality control and compliance across your organization. Additionally, this robust system facilitates ongoing education, fostering a culture of safety and awareness in the workplace.
API Access
Has API
API Access
Has API
Integrations
Google Ads
MySQL
Pricing Details
$27 per month
Free Trial
Free Version
Pricing Details
$6.50 per user per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Omnistar
Founded
1999
Country
United States
Website
omnistarkbase.com/knowledge-management-software.htm
Vendor Details
Company Name
Tribuco Knowledge Base
Founded
2015
Country
United Kingdom
Website
tribucoknowledgebase.com
Product Features
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Product Features
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Microlearning
Adaptive Learning
Asynchronous Learning
Built-In Course Authoring
Content Library
Evaluation Management
Gamification
Leaderboards
Progress Tracking
Quizzes
Rewards Management