Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Running a contact center presents numerous challenges and can incur significant costs, making it difficult to consistently achieve high levels of customer satisfaction, especially when customers must answer complex questions for verification. Imagine having a solution that not only enhances security but also cuts operational expenses and elevates the customer experience—this is the promise of Omni Authentication, a voice biometrics system. A primary hurdle for contact centers is enhancing the Customer Experience, as customers often feel exasperated when asked to recall PINs, passwords, or account numbers, while agents waste valuable time on security inquiries. With Omni Authentication, these complications are resolved by utilizing the unique voiceprint of the customer to authenticate their identity effortlessly and securely. This innovation leads to increased efficiency in contact centers and a more satisfying experience for customers, eliminating the need for callers to remember their account information or passwords. By streamlining the verification process, Omni Authentication not only saves time but also fosters a more positive relationship between customers and agents.
Description
Wink empowers institutions to provide enhanced identity and payment solutions through the use of biometrics, simplifying the user experience. The Wink platform utilizes facial and voice recognition for multi-factor authentication and transactions, effectively removing the need for traditional security measures such as passwords, SMS/OTP, usernames, and card numbers, which rely on memory or specific devices. By integrating the Wink streaming checkout plug-in, businesses can reduce fraud risks through innovative face and voice recognition technology. This not only significantly enhances conversion rates but also minimizes cart abandonment, as customers can complete their purchases with just a smile. Say goodbye to lengthy checkout processes and forgotten passwords with this revolutionary solution. The pioneering multi-factor biometric authentication seamlessly blends the ease of a face-id experience with robust digital voice printing for heightened security. Moreover, our proprietary one-way anonymous encryption technology guarantees user privacy, as the Wink ID encapsulates the user's facial and vocal data in an advanced 3D model format, ensuring a secure yet user-friendly transaction process. With Wink, institutions can embrace the future of authentication and payments while providing their customers with a cutting-edge experience.
API Access
Has API
API Access
Has API
Integrations
.NET
Angular
Apache Cordova
Apple Pay
Apple iOS
BigCommerce
Expo
Flutter
Genesys Cloud CX
Java
Integrations
.NET
Angular
Apache Cordova
Apple Pay
Apple iOS
BigCommerce
Expo
Flutter
Genesys Cloud CX
Java
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$499 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Genesys
Founded
1990
Country
United States
Website
appfoundry.genesys.com/filter/genesyscloud/listing/19ffbe20-01c4-4e93-a699-382e5eb96764
Vendor Details
Company Name
Wink
Country
United States
Website
wink.cloud/