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Average Ratings 181 Ratings

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Description

OfficeSpace Software is the #1 AI Operating System for the Built World, delivering an intelligent platform that helps organizations plan, manage, and optimize their physical workplaces. The system unifies space planning, desk and room reservations, wayfinding, visitor management, asset tracking, maintenance workflows, and workplace analytics in a single platform designed for scale and collaboration. AI-enabled analytics, predictive insights, and automated workflows give teams a clear view of how spaces are used and how people work across locations. Facilities, HR, IT, and Real Estate leaders use the platform to support hybrid and flexible environments, improve space utilization, streamline operations, and enhance the employee experience while reducing real estate and operational costs. Recognized by Gartner for innovation in the Workplace Experience Applications market, OfficeSpace provides a scalable foundation for future-ready workplaces. By connecting people, spaces, and assets through actionable data, the platform helps organizations make informed decisions and achieve measurable business outcomes.

Description

Prepare for the future of conversational commerce by providing exceptional service and enhancing customer experience. Are you equipped for the demands of conversational commerce? Modern consumers anticipate highly personalized service interactions that occur in real-time and through their preferred channels. To meet these expectations, businesses must first streamline their customer service operations. The ROBIN Program is designed to assist teams in elevating customer service level agreements, increasing operational efficiency, and driving sales growth. This program features a Conversation Console that integrates with your data warehouse and offers data-informed coaching. Once your customer service is optimized, our Growth Suite enables you to expand your operations effectively. You can incorporate additional channels, enhance automation, and improve overall performance as you transition into conversational commerce—progressively. All inquiries from various channels are managed in a single, user-friendly console without the hassle of tickets or waiting times. Questions are intelligently routed to the appropriate representative, with all relevant customer data easily accessible. Key features encompass a dynamic web form, live chat capabilities, and customer co-browsing to create an interactive experience. Ultimately, this comprehensive approach empowers businesses to thrive in the evolving landscape of customer engagement.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

ADP Embedded Payroll
Cisco Meraki
Crestron Fusion
Elo
GROW with SAP
Jira
JumpCloud
Kisi
Moveworks
Namely
OneLogin
Operate
Rippling
Slack
UKG Pro
VergeSense
Verkada
Visual Lease

Integrations

ADP Embedded Payroll
Cisco Meraki
Crestron Fusion
Elo
GROW with SAP
Jira
JumpCloud
Kisi
Moveworks
Namely
OneLogin
Operate
Rippling
Slack
UKG Pro
VergeSense
Verkada
Visual Lease

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

OfficeSpace Software

Founded

2006

Country

United States

Website

www.officespacesoftware.com

Vendor Details

Company Name

ROBIN

Founded

2011

Country

Netherlands

Website

www.robinhq.com

Product Features

EAM

CMMS
Energy Management
Equipment Management
Facility Management
IT Asset Management
Inventory Management
Maintenance Management
Parts Management
Preventive Maintenance Scheduling
Software License Management
Warranty Management
Work Order Management

Facility Management

Asset Management
Commercial Properties
Equipment Management
Facility Scheduling
Incident Management
Inspection Management
Inventory Control
Maintenance Tracking
Preventive Maintenance
Residential Properties
Room Scheduling
Schools
Space Planning
Vendor Management
Visitor Management
Work Order Management

Meeting Room Booking System

Digital Signage
Internal Meetings
Multi-Location
Online Booking
Payment Processing
Third Party Booking
Utilization Reporting
Vendor Management
Visitor Management

Space Management

Change Management
Design Management
Floor Plans & Maps
For Offices
For Retail
Occupancy Management
Planogramming
Shelf Planning
Space Reservation
Usage Tracking / Analytics

Visitor Management

Alerts/Notifications
Badge Management
Document Management
ID Scan
Pre-Registration
Registration Management
Self Check-in
Visitor Tracking
Watch List

Product Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Alternatives

Alternatives

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