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Average Ratings 0 Ratings

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ease
features
design
support

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Description

Your online store is connected to over 50 POS fields, allowing for the uploading of product details while simultaneously downloading order and customer information into your Point-of-Sale system. Octopus facilitates a smooth integration between your physical and digital retail environments, ensuring that inventory levels are accurately reflected across all sales channels through its two-way integration, thereby preventing overselling. Furthermore, stock and pricing updates in the POS are automatically synchronized with your eCommerce platform at regular intervals. In addition, orders placed online are seamlessly downloaded into the POS, where receipts are generated automatically. Octopus adopts a multichannel sales strategy, enhancing the shopping experience for customers, whether they are purchasing online via desktop or mobile, over the phone, or in a traditional store. With nearly every retail establishment operating as a multichannel business today, integrating a POS system with your online store and marketplaces is now more essential than ever for streamlined operations. This ensures that businesses can effectively manage their sales across diverse platforms, ultimately leading to improved customer satisfaction and operational efficiency.

Description

One platform for IT service management, HAM asset management, and all ESM requests. Octopus ITSM software provides a single platform for request and asset management at any scale. Octopus ITSM software will ensure that your internal services, ITSM, and CMMS strategies are centered on user satisfaction. Octopus ITSM software's Cloud architecture and numerous integration features ensure a quick, positive return on your investment. Octopus ITSM software allows you to quickly identify the right gains and make them happen to improve your IT team's work practices.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Stackify Retrace

Integrations

Stackify Retrace

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$60.00/month/user
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Omnichannel Commerce

Founded

2014

Country

United States

Website

www.omnichannelcommerce.biz

Vendor Details

Company Name

Octopus-ITSM.com

Founded

2005

Country

Canada

Website

www.octopus-itsm.com

Product Features

eCommerce

CRM
Catalog Management
Channel Management
Customer Accounts
Data Security
Email Marketing
Inventory Management
Kitting
Loyalty Program
Mobile Access
Multi-Store Management
Order Management
Product Configurator
Promotions Management
Returns Management
Reviews Management
SEO Management
Shopping Cart
Templates

Product Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

IT Asset Management

Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management

IT Service

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

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