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Description
ObserveCTI™ streamlines the management process by equipping your organization with a quality assurance solution that delivers selective and intelligent voice and data recordings without requiring a specialized voice logger. All recordings are organized and preserved for future access directly from your computer, a remote site, the internet, or any touchtone phone. Supervisors can monitor multiple locations from their computer, enabling them to manage audits from a centralized point within the organization. Additionally, ObserveCTI™ empowers contact center supervisors to conduct evaluations of agents through a fully integrated auditing feature. Agents are assessed and rated according to criteria tailored to your business's needs. With just a click, supervisors can listen to and analyze recorded calls and screens at the same time. After completing the session, supervisors can leave feedback, save the audit, or send it to the agent or management for further evaluation, ensuring a comprehensive review process. This efficient system enhances accountability and improves the overall quality of service.
Description
PRISM empowers supervisors to anticipate when employees may be prone to severe fatigue states. A worker experiencing fatigue poses significant risks, akin to those posed by an intoxicated individual. The effects of fatigue extend to balance, coordination, motor skills, and cognitive abilities, thereby heightening the likelihood of accidents and mistakes. Historically, fatigue has been implicated in some of the most catastrophic industrial incidents. For employers with a workforce of 1,000, the annual financial impact of fatigue can exceed $1.5 million. PRISM enables managers to measure and track the potential onset and development of fatigue effectively. It identifies specific fatigue risk areas within individual workers, shifts, and departments, allowing for proactive management of fatigue to enhance safety and productivity. Additionally, PRISM provides fatigue prediction reports at the beginning of each shift, ensuring that supervisors are equipped with vital information to make informed decisions regarding workforce management. This capability not only improves workplace safety but also fosters a healthier work environment overall.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Cacti
Website
www.cacticom.com
Vendor Details
Company Name
Predictive Safety SRP
Country
United States
Website
predictivesafety.com/prism-fatigue-management-system/
Product Features
Telephony
Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration