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support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

The OASIS system is designed with complete modularity, allowing you to select only the software components you require. This flexibility enables you to configure an accounting solution that can be as specialized or as extensive as desired. OASIS School Accounting is dedicated to delivering software that is not only fully functional and user-friendly but also adaptable to the evolving needs of its users and the advancements in technology. Understanding the importance of support, OASIS School Accounting is committed to providing prompt, respectful, and effective assistance for any inquiries or issues users may encounter. In its mission to enhance user experience, OASIS sees itself as a collaborative partner with its User Group, ensuring that future enhancements are driven by the suggestions and needs of its users, which ultimately benefits all educational institutions, irrespective of their scale or standing. This collaborative approach not only fosters innovation but also strengthens the community of users who rely on OASIS for their accounting needs.

Description

It is not easy to run a service desk. Your service desk is often full of small frustrations and annoyances as you try to keep up with the flood of user requests. Perhaps it is time to remodel. ZENworks®, Service Desk can transform your service desk into a place of calm and peace that offers big benefits to the business. While the service desk may be seen as a place to help users, Information Technology Infrastructure Library (ITIL), best practices suggest that it should be more. Service Desk provides support for incoming calls, email, and web forms. It also allows your technicians to respond to problems using a variety options. Service desk staff can communicate with customers via text messaging or smartphone apps. They can even view their queue on their smartphone, as well as email and web forms.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Amazon Web Services (AWS) No 
Atos OneCloud No 
Cognizant No 
EcholoN No 
Microsoft 365 No 
OpenText ZENworks Suite No 
Wipro Cloud Studio No 

Integrations

Amazon Web Services (AWS) Yes 
Atos OneCloud Yes 
Cognizant Yes 
EcholoN Yes 
Microsoft 365 Yes 
OpenText ZENworks Suite Yes 
Wipro Cloud Studio Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Oasis School Accounting

Founded

1993

Country

United Kingdom

Website

oasisschoolaccounting.co.uk

Vendor Details

Company Name

OpenText

Founded

1991

Country

Canada

Website

www.opentext.com/products/zenworks-service-desk

Product Features

School Accounting

Accounts Payable Yes 
Attendance Management No 
Billing & Invoicing Yes 
Budgeting & Forecasting Yes 
Class Loading No 
Fixed Asset Management Yes 
For Private Schools Yes 
Fund Accounting No 
General Ledger Yes 
K-12 No 
Payroll Management Yes 
Purchasing Yes 

Product Features

Service Desk

CMDB No 
Change Management No 
IT Asset Management No 
Incident Management No 
Knowledge Base No 
Mobile Access No 
Procurement Management No 
Remote Control No 
SLA Management No 
Self Service Portal No 

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