Average Ratings 14 Ratings
Average Ratings 0 Ratings
Description
Numa is the AI Customer Operations System built for dealerships that are tired of losing revenue and customers to broken processes. Every day, service calls go unanswered, advisors spend their time fielding "where's my car?" instead of selling work, and managers only find out about unhappy customers after the bad review is already posted. Numa fixes this at the infrastructure level that can follow-up with your customers automatically and give visibility into customer satisfaction to your advisors, reps, and managers. Operator answers and routes every inbound call so nothing goes dark. Status Updates proactively reaches out to customers so advisors stop drowning in callbacks. Voice AI books appointments automatically so customers never wait. LiveCSI flags heat cases in real time so managers can intervene before a CSI score takes the hit. Opportunities can proactively reach out on declined services, open recalls, and equity moments. And it all runs through one unified system: one inbox, one shared context. The result: recovered revenue, freed-up advisors, and a customer experience that increases CSI and builds loyalty.
Description
Comprehensive solutions tailored for your dealership's sales and service departments are crafted to attract and secure more clients. The Service Performance Package itself typically boosts customer pay revenue by an impressive average of $60,000. With XSellerator’s Communicator, you can engage with customers in the manner they prefer, whether through text or email. The platform offers mobile-friendly, visual reporting that dives deep into essential metrics, utilizing the renowned Microsoft Power BI engine for effective business management. XSellerator’s Sales Performance Pack enhances your sales workflows and elevates the customer experience throughout the entire new vehicle purchasing journey. This web-based solution is optimized for all devices, allowing dealerships to deliver tailored interactions for each online inquiry while simultaneously generating high-quality leads. The system also integrates chat and texting functionalities. Plus, you can stay informed about your customer's contract timelines and their current equity position seamlessly. Overall, these tools empower dealerships to maximize efficiency and customer satisfaction.
API Access
Has API
API Access
Has API
Integrations
CDK Global
DealerBuilt
Dealertrack DMS
ERA-IGNITE
PBS DMS
Tekion
VinSolutions Connect CRM
Xtime
eCredit Complete
Integrations
CDK Global
DealerBuilt
Dealertrack DMS
ERA-IGNITE
PBS DMS
Tekion
VinSolutions Connect CRM
Xtime
eCredit Complete
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$1 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Numa
Founded
2019
Country
United States
Website
www.numa.com
Vendor Details
Company Name
Quorum Information Technologies
Founded
1996
Country
Canada
Website
www.quorumdms.com
Product Features
Auto Dealer
Accounting
Buy-Here-Pay-Here
Collections Management
Contact Database
Customer Database
Document Management
F&I Management
Financing Management
Form Printing
Inventory Management
Lease Management
New Car Dealer
New Car Lot
Online Inventory
Parts Management
Sales Management
Service Department
Used Car Lot
Website Integration
Automotive CRM
Call Logging
Contact Management
Customer Support
Inventory Management
Lease Management
List Management
Marketing Automation
Product Catalog
Quotes / Proposals
Service Department Management
Showroom Management
Territory Management
Product Features
Auto Dealer
Accounting
Buy-Here-Pay-Here
Collections Management
Contact Database
Customer Database
Document Management
F&I Management
Financing Management
Form Printing
Inventory Management
Lease Management
New Car Dealer
New Car Lot
Online Inventory
Parts Management
Sales Management
Service Department
Used Car Lot
Website Integration
