
Numa is the AI Customer Operations System built for dealerships that are tired of losing revenue and customers to broken processes. Every day, service calls go unanswered, advisors spend their time fielding "where's my car?" instead of selling work, and managers only find out about unhappy customers after the bad review is already posted. Numa fixes this at the infrastructure level that can follow-up with your customers automatically and give visibility into customer satisfaction to your advisors, reps, and managers. Operator answers and routes every inbound call so nothing goes dark. Status Updates proactively reaches out to customers so advisors stop drowning in callbacks. Voice AI books appointments automatically so customers never wait. LiveCSI flags heat cases in real time so managers can intervene before a CSI score takes the hit. Opportunities can proactively reach out on declined services, open recalls, and equity moments. And it all runs through one unified system: one inbox, one shared context. The result: recovered revenue, freed-up advisors, and a customer experience that increases CSI and builds loyalty.
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Our cloud-based, user friendly patient communication and engagement platform is an all-in-one solution for your dental practice's everyday needs. Our HIPAA-compliant dashboard offers best-in-class digital forms and consents, two-way patient communication, intraoffice communication, automated appointment reminders/confirmations/reviews/recalls, a customized app-based loyalty program, and much more! Modento seamlessly integrates with your Practice Management System to increase efficiency and save staff time scanning documents and calling. Modento has helped offices all over the country increase their case acceptance, retain more patients, improve their profitability, and acquire more patients. To schedule your demo, visit our website today to learn how Modento can help you.
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Kimoby
Kimoby is an innovative Service Lane Operating System designed specifically for the service departments of automotive dealerships. This platform streamlines a wide range of functions, including two-way texting, inspections, AI-generated estimates with customer approval in a single tap, digital estimates, mobile payments, payment terminals for in-person transactions, management of loaner fleets, a Voice AI agent for handling missed calls, customer satisfaction follow-ups, and marketing campaigns.
Furthermore, Kimoby seamlessly integrates with various systems such as CDK (with write-back capabilities), Reynolds and Reynolds, PBS, Tekion, DealerTrack, Autosoft, Serti, Dealer Vu, and Quorum, ensuring that any customer approval or payment is automatically recorded in the DMS repair order.
Currently, more than 1,000 dealerships in both the United States and Canada utilize Kimoby, which has been recognized as an approved vendor by the BMW Activities Fund and features exclusive integration with the myBMW app. It is also certified by VW eConnect and CMC, and qualifies under the Ford Commitment Program.
The service offers flexible month-to-month contracts with no setup fees or long-term commitments, along with clear and transparent pricing that makes it easily accessible for dealerships looking to enhance their service offerings. Overall, Kimoby represents a comprehensive solution for modern automotive service operations.
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XSellerator
Comprehensive solutions tailored for your dealership's sales and service departments are crafted to attract and secure more clients. The Service Performance Package itself typically boosts customer pay revenue by an impressive average of $60,000. With XSellerator’s Communicator, you can engage with customers in the manner they prefer, whether through text or email. The platform offers mobile-friendly, visual reporting that dives deep into essential metrics, utilizing the renowned Microsoft Power BI engine for effective business management. XSellerator’s Sales Performance Pack enhances your sales workflows and elevates the customer experience throughout the entire new vehicle purchasing journey. This web-based solution is optimized for all devices, allowing dealerships to deliver tailored interactions for each online inquiry while simultaneously generating high-quality leads. The system also integrates chat and texting functionalities. Plus, you can stay informed about your customer's contract timelines and their current equity position seamlessly. Overall, these tools empower dealerships to maximize efficiency and customer satisfaction.
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