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Description
Your utility's lifeblood are your customers. Your success is measured by their satisfaction. Modern technology gives staff the ability to empower them and provide consistent customer service at every touchpoint. NorthStar Customer Information System, (CIS), helps utilities manage millions in customer accounts and utility bills each month. NorthStar CIS supports all customer interactions, from new account setup to credit history profiling. It is a robust, reliable and highly configurable suite of applications.
Description
For three decades, VertexOne has been empowering utilities and energy firms throughout North America to undergo digital transformation and refine their business processes. Our range of solutions encompasses the entire meter-to-cash journey, enhancing both customer and employee experiences. Whether you're looking to adopt impactful customer engagement strategies, upgrade your billing and customer information systems, or harness the advantages of automation and data analytics, VertexOne is your go-to partner. Our products are versatile, capable of functioning as part of an all-encompassing meter-to-cash platform or as independent solutions within your existing technology framework. In the realm of information technology providers, having experience is paramount. With an extensive selection of utility technology offerings, VertexOne provides ideal solutions for utility and service organizations of any scale. Over the years, we have consistently supported utilities and energy providers in effectively serving their communities, solidifying our commitment to excellence in the industry. As we continue to innovate, our focus remains on delivering exceptional value to our clients.
API Access
Has API
API Access
Has API
Integrations
CheddrSuite
Eat App
Fresh KDS
Legion
Pricing Details
$250000.00/one-time
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Northstar Utilities
Founded
1976
Country
Canada
Website
www.northstarutilities.com
Vendor Details
Company Name
Vertex
Founded
1996
Country
United States
Website
vertexone.net
Product Features
Utility Billing
ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management
Product Features
Utility Billing
ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management