Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Cohere North 2 is an enterprise agentic AI platform designed to help organizations deploy AI agents and automation while maintaining control over security, data, governance, infrastructure, and costs. It provides a centralized workspace where employees and AI agents can collaborate using organizational knowledge and connected enterprise systems. North 2 Agents can access company knowledge wherever it is stored and apply that information to business tasks and workflows. Automations allow users to create workflows using natural language and monitor their operation through analytics. Skills provide reusable capabilities that agents can invoke, reducing the need for employees or teams to repeatedly recreate common workflow logic. Libraries organize shared organizational knowledge and assets, while Memory preserves context so users and agents do not need to start from scratch during subsequent interactions. North Applications can be used to prototype and produce presentations, dashboards, documents, and applications directly from conversational interactions. Enterprise controls include Guardrails for governing how users interact with AI and Admin functionality for managing systems, users, and agents. Organizations can integrate North 2 with existing tools, data, and monitoring infrastructure through APIs and connectors or deploy it within their own VPC, on-premises infrastructure, or Cohere's Model Vault environment.
Description
Introducing an automated support solution that facilitates exceptional experiences and outstanding service at scale. This innovative system can deflect up to 60% of incoming customer inquiries before any tickets are even generated, providing immediate responses at a significantly reduced cost. With your Percept.AI agent, complex tickets are effortlessly transferred to your human team, complete with detailed conversation summaries that enable agents to address tier two and three issues 5-10 times more efficiently. Additionally, you will benefit from comprehensive reports on customer intents through context-aware analytics, allowing you to foresee potential customer problems before they arise. Featuring superior natural language understanding with an impressive accuracy rate exceeding 95%, this technology is driven by our proprietary advancements developed by AI specialists from industry leaders like Google, Facebook, Amazon, and Y-Combinator. Furthermore, this solution not only streamlines support but also enhances overall customer satisfaction and loyalty.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Cohere
No
Command A
No
Command A+
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Cohere AI
Founded
2019
Country
Canada
Website
cohere.com/north
Vendor Details
Company Name
Percept.AI
Founded
2016
Country
United States
Website
percept.ai
Product Features
Product Features
Artificial Intelligence
Chatbot
Yes
For Healthcare
No
For Sales
No
For eCommerce
No
Image Recognition
No
Machine Learning
Yes
Multi-Language
No
Natural Language Processing
Yes
Predictive Analytics
No
Process/Workflow Automation
Yes
Rules-Based Automation
Yes
Virtual Personal Assistant (VPA)
No
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No