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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Cohere North 2 is an enterprise agentic AI platform designed to help organizations deploy AI agents and automation while maintaining control over security, data, governance, infrastructure, and costs. It provides a centralized workspace where employees and AI agents can collaborate using organizational knowledge and connected enterprise systems. North 2 Agents can access company knowledge wherever it is stored and apply that information to business tasks and workflows. Automations allow users to create workflows using natural language and monitor their operation through analytics. Skills provide reusable capabilities that agents can invoke, reducing the need for employees or teams to repeatedly recreate common workflow logic. Libraries organize shared organizational knowledge and assets, while Memory preserves context so users and agents do not need to start from scratch during subsequent interactions. North Applications can be used to prototype and produce presentations, dashboards, documents, and applications directly from conversational interactions. Enterprise controls include Guardrails for governing how users interact with AI and Admin functionality for managing systems, users, and agents. Organizations can integrate North 2 with existing tools, data, and monitoring infrastructure through APIs and connectors or deploy it within their own VPC, on-premises infrastructure, or Cohere's Model Vault environment.

Description

Introducing an automated support solution that facilitates exceptional experiences and outstanding service at scale. This innovative system can deflect up to 60% of incoming customer inquiries before any tickets are even generated, providing immediate responses at a significantly reduced cost. With your Percept.AI agent, complex tickets are effortlessly transferred to your human team, complete with detailed conversation summaries that enable agents to address tier two and three issues 5-10 times more efficiently. Additionally, you will benefit from comprehensive reports on customer intents through context-aware analytics, allowing you to foresee potential customer problems before they arise. Featuring superior natural language understanding with an impressive accuracy rate exceeding 95%, this technology is driven by our proprietary advancements developed by AI specialists from industry leaders like Google, Facebook, Amazon, and Y-Combinator. Furthermore, this solution not only streamlines support but also enhances overall customer satisfaction and loyalty.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Cohere Yes 
Command A Yes 
Command A+ Yes 

Integrations

Cohere No 
Command A No 
Command A+ No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Cohere AI

Founded

2019

Country

Canada

Website

cohere.com/north

Vendor Details

Company Name

Percept.AI

Founded

2016

Country

United States

Website

percept.ai

Product Features

Artificial Intelligence

Chatbot Yes 
For Healthcare No 
For Sales No 
For eCommerce No 
Image Recognition No 
Machine Learning Yes 
Multi-Language No 
Natural Language Processing Yes 
Predictive Analytics No 
Process/Workflow Automation Yes 
Rules-Based Automation Yes 
Virtual Personal Assistant (VPA) No 

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

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