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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Introducing an industry-first, domain-specific platform designed to enhance performance while delivering an engaging user experience through innovative techniques tailored to individual verticals. This platform offers rapid rendering of catalog and product detail pages, ensuring that users can easily filter, compare, sort, and search for products to find exactly what they need. By analyzing customer interactions on the website, it computes and displays content and products that are likely to resonate with users, thereby personalizing their experience. Additionally, it anticipates which pages customers are most likely to visit during their journey and preemptively downloads them to their devices for seamless access. Leveraging an AI-driven system, the platform captures traffic patterns to gain deeper insights into user behavior, enabling it to suggest optimized user journeys. Historically, 50% of page processing has been attributed to third-party scripts, which lacked control until now. The platform now empowers users to analyze, manage, and sequence these third-party scripts, resulting in a significantly faster site, a more consistent shopping experience, and ultimately, an increase in online conversions. With this level of control and insight, businesses can expect to see enhanced customer satisfaction and loyalty over time.

Description

Enhance collaboration across various business departments by utilizing customer journey maps that seamlessly blend digital and physical communication channels for immediate improvements in customer experience (CX). Quadient's Customer Journey Mapping streamlines the process for stakeholders throughout your organization to access and enhance the comprehensive suite of customer communications through a unified online platform. Achieve complete transparency by associating journey maps with every digital and physical interaction your customers engage with, such as contracts, statements, emails, multimedia content, and digital advertisements. Ensure a cohesive connection between communications and each touchpoint along the customer journey. Foster internal collaboration and facilitate real-time feedback through social commenting features. Act promptly to elevate the customer experience, while easily integrating journey maps with various customer communications management (CCM) systems to further enhance operational efficiency and effectiveness. This holistic approach empowers organizations to create a more responsive and customer-centric environment.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

RightCapital Yes 
Salesforce No 

Integrations

RightCapital No 
Salesforce Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

Contact Quadient for pricing details.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

N7 - The Nitrogen Platform

Founded

2017

Country

United Kingdom

Website

www.n7.io

Vendor Details

Company Name

Quadient

Founded

1924

Country

France

Website

www.quadient.com/en-int/resources/quadient-customer-journey-mapping

Product Features

Cybersecurity

AI / Machine Learning Yes 
Behavioral Analytics Yes 
Endpoint Management Yes 
IOC Verification No 
Incident Management No 
Tokenization No 
Vulnerability Scanning Yes 
Whitelisting / Blacklisting Yes 

Digital Experience Platforms (DXP)

Alerts / Notifications No 
Auto-Tagging No 
Blogs No 
Calendar No 
Content Modeling No 
Digital Asset Management No 
File Sharing No 
Form Builder No 
Forums / Message Boards No 
Headless CMS No 
Knowledge Base No 
Performance Monitoring No 
Personalization / Segmentation No 
Reporting / Analytics No 
Surveys / Polls No 
Templates No 
User Management / Permissions No 
Version Control No 
Wiki No 
Workflow Management No 

Load Balancing

Authentication Yes 
Automatic Configuration Yes 
Content Caching Yes 
Content Routing Yes 
Data Compression Yes 
Health Monitoring Yes 
Predefined Protocols No 
Redundancy Checking Yes 
Reverse Proxy Yes 
SSL Offload Yes 
Schedulers No 

Product Features

Customer Journey Mapping Tools

Action Management Yes 
Attribution Modeling No 
Behavioral Analytics Yes 
Collaboration Yes 
Customer Profiles No 
Data Import / Export No 
Predictive Analytics No 
Surveys & Feedback Yes 
Templates No 

Digital Experience Platforms (DXP)

Alerts / Notifications Yes 
Auto-Tagging No 
Blogs No 
Calendar No 
Content Modeling Yes 
Digital Asset Management Yes 
File Sharing No 
Form Builder Yes 
Forums / Message Boards Yes 
Headless CMS Yes 
Knowledge Base Yes 
Performance Monitoring No 
Personalization / Segmentation No 
Reporting / Analytics Yes 
Surveys / Polls Yes 
Templates No 
User Management / Permissions Yes 
Version Control No 
Wiki No 
Workflow Management Yes 

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