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Description

Seamlessly transition to digital solutions instead of traditional face-to-face interactions. Provide streamlined self-service options for both clients and staff members. Adopt an omnichannel approach to enhance customer experience. Gain a competitive advantage with AI by offering round-the-clock self-service capabilities for your clientele. Improve patient care with a compliant and secure chatbot system. Automate various workflows efficiently. Facilitate real-time onboarding, engagement, and support for employees from any location. NativeChat serves as a versatile platform for creating chatbots that can automate repetitive tasks using natural language processing. It boasts an extensive set of developer tools and offers remarkable flexibility for integration with various voice and conversational platforms. Experience a swift time to market thanks to its innovative in-house bot engine. The platform supports low-code and programming-language agnostic implementations. Unlock a new communication channel while creating and managing the customer journey through an easily trainable and configurable chatbot. Deliver personalized, always-available experiences that cater to the specific needs of visitors while continuously optimizing interactions.

Description

Enhance the overall dialogue to elevate customer satisfaction and boost agent efficiency through the integration of Conversational AI, Natural Language Processing (NLP), and Robotic Process Automation (RPA). An omnichannel, AI-powered intelligent virtual assistant (IVA) fosters customer interaction while promoting higher rates of self-service and automation across various platforms, including IVR, web, and mobile. The U-Self Serve feature effectively diverts routine inquiries from costly human agents by utilizing Conversational AI. Implement seamless and ongoing agent verification through voiceprints to enhance customer confidence and mitigate contact center fraud risks. Continuously track agent identification throughout the entirety of their shifts and provide real-time alerts to supervisors if any identification discrepancies arise. Employ AI-driven, real-time call transcription to facilitate in-call notifications, support, and automate the agent's after-call work (ACW) summaries and dispositions, leading to heightened agent productivity and a significant reduction in time dedicated to ACW tasks. This streamlined approach not only improves the accuracy of records but also fosters a more efficient and effective service environment.