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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

The Nowtis Suite is an innovative ERP solution tailored for enhancing customer relations, enabling you to create and oversee all your marketing campaigns effectively. Serving as a comprehensive manager for various campaign types, this suite facilitates seamless integration of your contact center with other essential software within your organization. It supports multiple sites, campaigns, channels, and advertisers, allowing you to consolidate all interactions with your prospects and clients in one place. You can effortlessly manage mass communications through fax, email, or SMS, scheduling them according to your preferences. With robust analytics at your fingertips, you can track metrics such as erroneous email addresses, open rates, read rates, and click rates. The suite also allows for the integration of customer and prospect databases while facilitating checkouts, whether done manually or automatically, and accommodates various formats like CSV or Excel. Data files can be automatically integrated via email, FTP, or web service, and you also have the option for real-time manual integration. Additionally, you can extract data both in real-time and automatically, with the flexibility to adjust your parameters and fully customize your extraction templates. Overall, the Nowtis Suite provides a comprehensive toolset that streamlines your marketing efforts and enhances communication efficiency.

Description

Phone conversations are a more common channel for companies to communicate with customers than any other channel. This is a goldmine of untapped information. Listening to every customer call can be costly, time-consuming, and not practical. Only a small percentage of calls are reviewed. These voice interactions allow you to hear the real voice of your customers and get to the bottom of their concerns. Our highly accurate and automated speech-to text transcription can transform unstructured voice data into transcripts which can be integrated into analytics platforms. Voci allows you to improve agent quality Monitoring, Enhance the Customer Experience, Extract Competitive Intelligence and Ensure Compliance

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

QEval

Integrations

QEval

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Deewigo

Founded

2015

Website

www.deewigo.com/suite-erp-crm-centre-appel-nowtis.php

Vendor Details

Company Name

Medallia

Founded

2001

Country

United States

Website

vocitec.com

Product Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

Product Features

Speech Analytics

Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback

Speech Recognition

Audio Capture
Automatic Form Fill
Automatic Transcription
Call Analysis
Concatenated Speech
Continuous Speech
Customizable Macros
Multi-Languages
Specialty Vocabularies
Speech-to-Text Analysis
Variable Frequency
Voice Recognition

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

Alternatives

Alternatives

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