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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

MySalesDialer is an innovative platform for outbound calling, designed to enhance the efficiency of calls and maximize agent productivity through cloud-based technology. It offers various dialing options, including power, preview, and manual dialing, which significantly cut down on manual tasks while boosting the number of calls made each day. With integrated lead and call management features, users can easily monitor their interactions, take notes, schedule follow-ups, and manage callbacks all in one convenient location. Additionally, features like call recording, live monitoring, and activity tracking contribute to improving quality assurance and boosting agent performance. The platform delivers real-time insights and analytics regarding call activities, agent efficiency, and the success of marketing campaigns. As a fully cloud-based service, it enables remote teams to operate seamlessly, facilitates global calling capabilities, ensures secure access, and offers API integrations with various CRM and business systems. Ultimately, MySalesDialer stands out as a comprehensive solution for organizations looking to optimize their outbound sales efforts.

Description

Experience outstanding capabilities with top-tier call center software designed to enhance your business operations. The right calling platform can boost efficiency while offering advanced functionalities. Enjoy a range of dialing options, such as progressive, predictive, manual, and preview modes. Benefit from detailed reports that track performance, attendance, call logs, and provide comprehensive analytical insights. Calls can be allocated based on various factors, including agent availability, category, skill set, and additional parameters. The integration of a click-to-call feature on your website and internal CRM streamlines the calling process. Additionally, the dialer includes a remarkable automated callback feature for instances when an agent is unable to answer a call. SanCCS cloud call center solutions empower you to manage customer interactions across diverse channels, including Facebook, Viber, WhatsApp, and Twitter, facilitating smooth transitions for customers as they navigate between different platforms. With these tools at your disposal, your call center can significantly enhance customer satisfaction and operational efficiency.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

No images available

Screenshots View All

Integrations

Collexo No 
Facebook No 
Freshdesk No 
HubSpot CRM No 
HubSpot Customer Platform No 
Kapture CX No 
LeadSquared No 
Microsoft Dynamics 365 No 
Pipedrive No 
Salesforce No 
Sugar Sell No 
Viber No 
Vtiger CRM No 
WhatsApp No 
X (Twitter) No 
Zendesk No 
Zoho CRM No 

Integrations

Collexo Yes 
Facebook Yes 
Freshdesk Yes 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Kapture CX Yes 
LeadSquared Yes 
Microsoft Dynamics 365 Yes 
Pipedrive Yes 
Salesforce Yes 
Sugar Sell Yes 
Viber Yes 
Vtiger CRM Yes 
WhatsApp Yes 
X (Twitter) Yes 
Zendesk Yes 
Zoho CRM Yes 

Pricing Details

$29.99
Free Trial Yes 
Free Version Yes 

Pricing Details

₹1499/User
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Central Business Solutions Inc

Country

United States

Website

cbsinfosys.com

Vendor Details

Company Name

SAN Softwares

Founded

1999

Country

India

Website

sansoftwares.com/products/sanccs-call-center-software/

Product Features

Product Features

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat No 
Reporting/Analytics No 

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