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Average Ratings 0 Ratings

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ease
features
design
support

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Description

Mpower lets you view and project manage the entire picture from anywhere in the globe. Ascertra is a leader in project cost management software. They combine it with inspiring consultancy and training to offer powerful solutions for project information management and cost management. We are an international company that focuses primarily in the oil and natural gas, nuclear, and mining industries. Our products and systems can be used in all areas of engineering, construction, maintenance, and construction. Ascertra is a specialist company that provides software, training, and consultancy for project cost management. While we have grown up in the oil and gas industry, which remains our main business area, we have developed products and systems that can be easily transferred to other fields such as construction, nuclear, and mining. For hands-on experience with our software, we offer workshops that use your data.

Description

NiCE CXone Mpower Workforce Management is an intelligent workforce planning solution built for modern contact centers. It uses AI-powered forecasting and scheduling to align staffing with real customer demand. The platform adapts in real time, adjusting plans based on volume changes, shrinkage, and agent availability. Automated workflows reduce administrative effort for managers and planners. CXone Mpower WFM supports omnichannel operations, including voice and digital interactions. Agents benefit from flexible, self-service scheduling that improves engagement and adherence. Long-term planning tools help organizations prepare for evolving customer needs. Mobile access gives agents better visibility and control over their schedules. The solution is part of the broader CXone Mpower AI platform, ensuring seamless integration with CX operations. Together, these capabilities enable smarter workforce decisions and improved service outcomes.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Call Coach AI
Groov
Haiku
IBM Maximo Application Suite
Inbenta Search
Microsoft Project
NiCE Employee Engagement Manager (EEM)
Oracle E-Business Suite
Oracle Primavera
SAP Business One
ULAP SBCaaS

Integrations

Call Coach AI
Groov
Haiku
IBM Maximo Application Suite
Inbenta Search
Microsoft Project
NiCE Employee Engagement Manager (EEM)
Oracle E-Business Suite
Oracle Primavera
SAP Business One
ULAP SBCaaS

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Ascertra

Country

Australia

Website

www.ascertra.com

Vendor Details

Company Name

NiCE

Founded

1986

Country

United States

Website

www.nice.com/products/workforce-management

Product Features

Project Management

Agile Methodologies
Budget Management
Client Portal
Collaboration Tools
Cost-to-Completion Tracking
Customizable Templates
Gantt Charts
Idea Management
Kanban Board
Milestone Tracking
Portfolio Management
Resource Management
Time & Expense Tracking
Traditional Methodologies

Product Features

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

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