Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Mpower lets you view and project manage the entire picture from anywhere in the globe. Ascertra is a leader in project cost management software. They combine it with inspiring consultancy and training to offer powerful solutions for project information management and cost management. We are an international company that focuses primarily in the oil and natural gas, nuclear, and mining industries. Our products and systems can be used in all areas of engineering, construction, maintenance, and construction. Ascertra is a specialist company that provides software, training, and consultancy for project cost management. While we have grown up in the oil and gas industry, which remains our main business area, we have developed products and systems that can be easily transferred to other fields such as construction, nuclear, and mining. For hands-on experience with our software, we offer workshops that use your data.
Description
NiCE CXone Mpower Workforce Management is an intelligent workforce planning solution built for modern contact centers. It uses AI-powered forecasting and scheduling to align staffing with real customer demand. The platform adapts in real time, adjusting plans based on volume changes, shrinkage, and agent availability. Automated workflows reduce administrative effort for managers and planners. CXone Mpower WFM supports omnichannel operations, including voice and digital interactions. Agents benefit from flexible, self-service scheduling that improves engagement and adherence. Long-term planning tools help organizations prepare for evolving customer needs. Mobile access gives agents better visibility and control over their schedules. The solution is part of the broader CXone Mpower AI platform, ensuring seamless integration with CX operations. Together, these capabilities enable smarter workforce decisions and improved service outcomes.
API Access
Has API
API Access
Has API
Integrations
Call Coach AI
Groov
Haiku
IBM Maximo Application Suite
Inbenta Search
Microsoft Project
NiCE Employee Engagement Manager (EEM)
Oracle E-Business Suite
Oracle Primavera
SAP Business One
Integrations
Call Coach AI
Groov
Haiku
IBM Maximo Application Suite
Inbenta Search
Microsoft Project
NiCE Employee Engagement Manager (EEM)
Oracle E-Business Suite
Oracle Primavera
SAP Business One
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Ascertra
Country
Australia
Website
www.ascertra.com
Vendor Details
Company Name
NiCE
Founded
1986
Country
United States
Website
www.nice.com/products/workforce-management
Product Features
Project Management
Agile Methodologies
Budget Management
Client Portal
Collaboration Tools
Cost-to-Completion Tracking
Customizable Templates
Gantt Charts
Idea Management
Kanban Board
Milestone Tracking
Portfolio Management
Resource Management
Time & Expense Tracking
Traditional Methodologies
Product Features
Workforce Management
Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce
Workforce Optimization (WFO)
Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning