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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

We work with call center operators who are looking to motivate, recognize and evaluate the quality/performance knowledge cycle. Oh! Gamification is also a possibility. Motivate Us supports your efforts in managing a continuous recognition system that includes badges, trivia, and elements that encourage competition. This drives performance appraisal while agents enjoy a supportive environment. Instant update of agent speech and training without taking them offline reduces absenteism rates by 10% and idle times by 35%. Increases the NPS by 2 points

Description

SparkPlug stands out as the pioneering incentive management platform designed specifically for frontline employees. By leveraging the power of your team, it offers automated sales incentives and simple vendor-sponsored rewards, all through a fully-customizable gamification engine. The platform allows for one-click signup for both managers and employees, ensuring that getting started is quick and easy. With real-time reporting and updates, along with the expertise of a dedicated incentive consultant, users can seamlessly integrate vendor-sponsored incentives into their programs. Automated, real-time reporting helps measure campaign ROI, promoting complete transparency and trust throughout the process. Say goodbye to the complexities of managing an incentive program while keeping your workforce engaged and motivated. Track sales in real-time and execute sales incentive initiatives that empower store employees to embody your brand. Concentrate your efforts on what you excel at: driving sales and providing exceptional customer experiences. Retailers that offer employee incentives experience a remarkable 22% increase in average transaction value. Additionally, you gain access to tailored sales data, metrics, and trends, enhancing your overall strategy and execution. SparkPlug is not just a tool; it's an essential partner in transforming employee performance and boosting business success.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Fuuz
Genesys Cloud CX
Google Cloud Identity

Integrations

Fuuz
Genesys Cloud CX
Google Cloud Identity

Pricing Details

$20/month/user
Free Trial
Free Version

Pricing Details

$199 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Gamifica

Founded

2014

Country

Argentina

Website

motivarnos.com

Vendor Details

Company Name

SparkPlug

Country

United States

Website

sparkplug.app/

Product Features

Gamification

Badge Management
Collaboration Tools
Contest Management
Feedback Management
For Call Centers
For Developers
For Education
For Onboarding
For Sales
Goal Setting / Tracking
Leaderboards / Activity Tracking
Performance Metrics
Rewards Management

Product Features

Gamification

Badge Management
Collaboration Tools
Contest Management
Feedback Management
For Call Centers
For Developers
For Education
For Onboarding
For Sales
Goal Setting / Tracking
Leaderboards / Activity Tracking
Performance Metrics
Rewards Management

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