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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

To enhance your revenue and strengthen customer relationships, consider integrating embedded analytics plugins and mobile applications, which serve as essential tools for your business. With automated updates, you can save valuable time while leveraging the expertise of skilled developers. Equip your clients with actionable insights that empower them to elevate their business and achieve growth alongside you. Regardless of the specific aspect of an online store that requires analysis, we are here to ensure your clients have comprehensive support. Assist your clients in optimizing inventory, assessing marketing campaigns, and selecting the ideal locations for their point-of-sale systems, among other services. The focus of our strategic product development revolves around gathering feedback from various sources, analyzing it, and determining which suggestions to incorporate into the product and their implementation timeline. If you need to keep an eye on your business in real-time, download our mobile app to effortlessly monitor your daily orders and stay informed about your operational status. This way, you can make quick decisions that drive your success forward.

Description

500+ businesses use the Customer Support & Helpdesk software daily. This software is for high-growth companies that want to grow without the need for additional agents. 1. You can resolve up to 50% of the issues before they reach agents. To resolve all tickets, you can create your own self-service flow. You can grow without having to hire more agents. 2. No more switching tabs. Richpanel displays customer and order data in rich context next to each ticket. Agents can save a lot of time. Shopify, Shopify Plus and Magento are all possible integrations. 3. All your support channels can be managed from one place. Customers can contact you via chat or email, facebook, Instagram, phone, SMS, and you can respond to their queries from one beautiful dashboard. 4. Automate your productivity. Automately collect visitor emails, set reply time expectations, qualify visitors, and perform skill-based routing. 5 Flexible reporting platform. Beautiful UI to improve team productivity, revenue impact and satisfaction

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Aircall No 
Attentive No 
Blotout No 
Ecwid Yes 
Facebook Yes 
Flip No 
GetResponse Yes 
Google Analytics Yes 
HubSpot CRM No 
HubSpot Customer Platform No 
Magento No 
Mailchimp Yes 
Meltano No 
Omnisend Yes 
Recharge No 
Segment No 
Shopify No 
Shopify Plus No 
WooCommerce No 
X (Twitter) Yes 

Integrations

Aircall Yes 
Attentive Yes 
Blotout Yes 
Ecwid No 
Facebook No 
Flip Yes 
GetResponse No 
Google Analytics No 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Magento Yes 
Mailchimp No 
Meltano Yes 
Omnisend No 
Recharge Yes 
Segment Yes 
Shopify Yes 
Shopify Plus Yes 
WooCommerce Yes 
X (Twitter) No 

Pricing Details

$9 per month
Free Trial Yes 
Free Version No 

Pricing Details

$59/agent/month
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

MonkeyData

Founded

2014

Country

Czech Republic

Website

www.monkeydata.com

Vendor Details

Company Name

Richpanel

Founded

2019

Country

United States

Website

richpanel.com

Product Features

Dashboard

Annotations No 
Data Source Integrations No 
Functions / Calculations No 
Interactive No 
KPIs No 
OLAP No 
Private Dashboards No 
Public Dashboards No 
Scorecards No 
Themes No 
Visual Analytics No 
Widgets No 

eCommerce

CRM Yes 
Catalog Management No 
Channel Management No 
Customer Accounts No 
Data Security Yes 
Email Marketing No 
Inventory Management No 
Kitting Yes 
Loyalty Program No 
Mobile Access Yes 
Multi-Store Management No 
Order Management No 
Product Configurator No 
Promotions Management No 
Returns Management No 
Reviews Management Yes 
SEO Management No 
Shopping Cart No 
Templates Yes 

Product Features

Customer Service

Alerts / Escalation Yes 
Appointment Management No 
Call Center Management Yes 
Email Management Yes 
Knowledge Base No 
Live Chat Yes 
Performance Metrics Yes 
Queue Management Yes 
Self Service Portal Yes 
Social Media Integration Yes 
Surveys & Feedback Yes 
Virtual Assistant No 
Workflow Management No 

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums No 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management No 
Incident Management Yes 
Interaction Tracking Yes 
Knowledge Base No 
Known Issue Management Yes 
Live Chat Yes 
Multi-Channel Communication Yes 
Multiple Brands / Products Yes 
Network Monitoring No 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

Live Chat

Canned Responses Yes 
Customizable Branding Yes 
Geo Targeting Yes 
Offline Form Yes 
Proactive Chat No 
Screen Sharing No 
Third Party Integration No 
Transfers / Routing Yes 
Website Visitor Tracking Yes 

Alternatives

Alternatives

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