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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

To enhance your revenue and strengthen customer relationships, consider integrating embedded analytics plugins and mobile applications, which serve as essential tools for your business. With automated updates, you can save valuable time while leveraging the expertise of skilled developers. Equip your clients with actionable insights that empower them to elevate their business and achieve growth alongside you. Regardless of the specific aspect of an online store that requires analysis, we are here to ensure your clients have comprehensive support. Assist your clients in optimizing inventory, assessing marketing campaigns, and selecting the ideal locations for their point-of-sale systems, among other services. The focus of our strategic product development revolves around gathering feedback from various sources, analyzing it, and determining which suggestions to incorporate into the product and their implementation timeline. If you need to keep an eye on your business in real-time, download our mobile app to effortlessly monitor your daily orders and stay informed about your operational status. This way, you can make quick decisions that drive your success forward.

Description

500+ businesses use the Customer Support & Helpdesk software daily. This software is for high-growth companies that want to grow without the need for additional agents. 1. You can resolve up to 50% of the issues before they reach agents. To resolve all tickets, you can create your own self-service flow. You can grow without having to hire more agents. 2. No more switching tabs. Richpanel displays customer and order data in rich context next to each ticket. Agents can save a lot of time. Shopify, Shopify Plus and Magento are all possible integrations. 3. All your support channels can be managed from one place. Customers can contact you via chat or email, facebook, Instagram, phone, SMS, and you can respond to their queries from one beautiful dashboard. 4. Automate your productivity. Automately collect visitor emails, set reply time expectations, qualify visitors, and perform skill-based routing. 5 Flexible reporting platform. Beautiful UI to improve team productivity, revenue impact and satisfaction

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Aircall
Attentive
Blotout
Ecwid
Facebook
Flip
GetResponse
Google Analytics
HubSpot CRM
HubSpot Customer Platform
Magento
Mailchimp
Meltano
Omnisend
Recharge
Segment
Shopify
Shopify Plus
WooCommerce
X (Twitter)

Integrations

Aircall
Attentive
Blotout
Ecwid
Facebook
Flip
GetResponse
Google Analytics
HubSpot CRM
HubSpot Customer Platform
Magento
Mailchimp
Meltano
Omnisend
Recharge
Segment
Shopify
Shopify Plus
WooCommerce
X (Twitter)

Pricing Details

$9 per month
Free Trial
Free Version

Pricing Details

$59/agent/month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

MonkeyData

Founded

2014

Country

Czech Republic

Website

www.monkeydata.com

Vendor Details

Company Name

Richpanel

Founded

2019

Country

United States

Website

richpanel.com

Product Features

Dashboard

Annotations
Data Source Integrations
Functions / Calculations
Interactive
KPIs
OLAP
Private Dashboards
Public Dashboards
Scorecards
Themes
Visual Analytics
Widgets

eCommerce

CRM
Catalog Management
Channel Management
Customer Accounts
Data Security
Email Marketing
Inventory Management
Kitting
Loyalty Program
Mobile Access
Multi-Store Management
Order Management
Product Configurator
Promotions Management
Returns Management
Reviews Management
SEO Management
Shopping Cart
Templates

Product Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

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