Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Microsoft-Decision-1 is an efficient decision-scoring model tailored for structured outputs, enabling immediate action by software systems. This model is crafted to facilitate various functions such as routing, classification, prioritization, verification, and workflow management across different applications, agents, and automated systems. Built upon post-training from Qwen3.5-9B, it specializes in single-pass decision scoring and provides calibrated probabilities for a fixed set of response options. It is equipped to handle yes/no questions, multiple-choice scenarios, ratings, and rubric-based evaluations of both AI-generated responses and agent activities through a structured API. Extensive evaluations conducted by Microsoft, spanning 36 benchmarks in areas like routing, ranking, long context comprehension, multilingual capabilities, and tasks beyond typical distributions, indicate that it achieved the highest accuracy alongside remarkably low latency. Furthermore, the model emphasizes robustness, with rigorous testing aimed at ensuring decision stability even when prompts are rephrased or altered. This focus on stability underscores its potential for consistent performance in real-world applications.
Description
Salesforce Koa represents the company's inaugural CRM reasoning model tailored for Agentforce, developed using NVIDIA Nemotron and enhanced by 27 years of accumulated Salesforce CRM expertise to navigate intricate, multi-step tasks in enterprise environments. Rooted in nearly three decades of CRM application experience, it has undergone additional training on a unique synthetic dataset that reflects authentic business processes, workflows, and operational regulations. The scenarios employed during training are designed to replicate the reasoning, tool utilization, and decision-making processes that Agentforce agents engage in throughout the customer journey, which includes activities like lead generation, opportunity qualification, and service case resolution, applicable across over 14 different sectors. Koa is specifically crafted for precise CRM functions and is assessed using Salesforce CRM Bench, incorporating genuine workflows such as opportunity updates, case routing, and follow-up scheduling. According to Salesforce, Koa achieves an 11% increase in accuracy for selecting appropriate actions and recalls customer context with a reliability that is 2.1 times greater than previous models. This innovative approach not only enhances efficiency but also significantly improves the overall customer experience across the board.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Microsoft Foundry
Yes
NVIDIA Nemotron
No
OpenRouter
Yes
Qwen3.5
Yes
Salesforce
No
Salesforce Agentforce
No
Integrations
Microsoft Foundry
No
NVIDIA Nemotron
Yes
OpenRouter
No
Qwen3.5
No
Salesforce
Yes
Salesforce Agentforce
Yes
Pricing Details
$0.042 per 1M tokens
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Microsoft
Founded
1975
Country
United States
Website
commandline.microsoft.com/microsoft-decision-1-model-foundry/
Vendor Details
Company Name
Salesforce
Founded
1999
Country
United States
Website
www.salesforce.com/agentforce/koa/