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ease
features
design
support

Average Ratings 0 Ratings

Total
ease
features
design
support

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Description

Introducing Microsoft 365 Copilot — your innovative partner in productivity. This remarkable tool harnesses the capabilities of advanced language models alongside your data from the Microsoft Graph and various Microsoft 365 applications, transforming your written input into an unparalleled productivity asset. Copilot seamlessly integrates into Microsoft 365 in two distinct manners. It collaborates with you within the familiar Microsoft 365 applications you utilize daily — including Word, Excel, PowerPoint, Outlook, Teams, and more — to stimulate creativity, enhance productivity, and elevate your skill set. Additionally, we are excited to unveil a completely new feature: Business Chat. This feature operates across the advanced language model, the suite of Microsoft 365 apps, and your personal data — encompassing your calendar, emails, chats, documents, meetings, and contacts — enabling you to accomplish tasks previously thought impossible. You can interact with it using natural language commands, such as “Update my team on the changes made to the product strategy,” and it will create a comprehensive status report synthesizing information from the morning’s meetings, emails, and chat discussions. With these advancements, the potential for streamlined communication and collaboration has never been greater.

Description

Outverse is an AI-powered solution aimed at resolving customer support challenges by autonomously addressing up to 80% of intricate inquiries while efficiently routing the remaining cases to support and success teams. This platform boasts an AI Agent that can handle tasks such as billing adjustments, subscription refunds, and account management for verified users, guaranteeing that actions are completed swiftly and correctly. Additionally, for more complicated issues, Outverse provides an Internal Copilot with customizable playbooks, which empowers support teams to automate frequent workflows and reduce resolution times significantly. The system facilitates smooth escalation and hand-offs by implementing tailored rules that guide customer interactions to the right team or agent, ensuring that urgent matters are prioritized. Outverse proves especially advantageous for sectors with stringent regulations, teams facing a high volume of tickets, and organizations offering complex software solutions. Furthermore, its intuitive design enhances operational efficiency, allowing businesses to focus on delivering exceptional customer experiences.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

GPT-4
GPT-5.1 Instant
GPT-5.2 Instant
GPT-5.2 Pro
GPT-5.2 Thinking
GPT-5.4 mini
GPT-5.4 nano
Microsoft 365
Microsoft 365 Copilot App Builder
Microsoft 365 Copilot Chat
Microsoft Edge for Business
Microsoft Loop
Microsoft Power Platform
Microsoft PowerPoint
OpenAI
Semantic Kernel
Singulr
Storyals
Zendesk
Zenity

Integrations

GPT-4
GPT-5.1 Instant
GPT-5.2 Instant
GPT-5.2 Pro
GPT-5.2 Thinking
GPT-5.4 mini
GPT-5.4 nano
Microsoft 365
Microsoft 365 Copilot App Builder
Microsoft 365 Copilot Chat
Microsoft Edge for Business
Microsoft Loop
Microsoft Power Platform
Microsoft PowerPoint
OpenAI
Semantic Kernel
Singulr
Storyals
Zendesk
Zenity

Pricing Details

$30/month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Microsoft

Founded

1975

Country

United States

Website

microsoft.com

Vendor Details

Company Name

Outverse

Founded

2021

Country

United Kingdom

Website

www.outverse.com

Product Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Alternatives

Alternatives

Microsoft 365 Reviews

Microsoft 365

Microsoft