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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Microsoft 365 Copilot for Sales merges the capabilities of Microsoft 365 Copilot with a specialized agent tailored for specific roles, linking it to your CRM system to deliver valuable sales insights and generative AI directly into your everyday tasks. This integration boosts productivity by automating various activities such as composing emails, scheduling meetings, and generating documents including pitch decks and meeting summaries, all within user-friendly applications like Outlook, Teams, Word, PowerPoint, and Excel. It also enhances customer interactions by offering AI-generated overviews of emails and meetings, along with real-time insights during Teams calls. Furthermore, it optimizes workflow efficiency by facilitating seamless information exchange between Microsoft 365 applications and your CRM platform, extending support to systems like Salesforce Sales Cloud and Microsoft Dynamics 365 Sales. Overall, this innovative tool transforms the sales process, empowering professionals to focus more on building relationships and closing deals rather than managing administrative tasks.

Description

Outverse is an AI-powered solution aimed at resolving customer support challenges by autonomously addressing up to 80% of intricate inquiries while efficiently routing the remaining cases to support and success teams. This platform boasts an AI Agent that can handle tasks such as billing adjustments, subscription refunds, and account management for verified users, guaranteeing that actions are completed swiftly and correctly. Additionally, for more complicated issues, Outverse provides an Internal Copilot with customizable playbooks, which empowers support teams to automate frequent workflows and reduce resolution times significantly. The system facilitates smooth escalation and hand-offs by implementing tailored rules that guide customer interactions to the right team or agent, ensuring that urgent matters are prioritized. Outverse proves especially advantageous for sectors with stringent regulations, teams facing a high volume of tickets, and organizations offering complex software solutions. Furthermore, its intuitive design enhances operational efficiency, allowing businesses to focus on delivering exceptional customer experiences.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Salesforce
Expedience Software
HubSpot CRM
Jira
Microsoft 365
Microsoft Dynamics 365
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint
Microsoft Teams
Microsoft Word
Notion
Slack
Snowflake
Storyals
Stripe
Zendesk

Integrations

Salesforce
Expedience Software
HubSpot CRM
Jira
Microsoft 365
Microsoft Dynamics 365
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint
Microsoft Teams
Microsoft Word
Notion
Slack
Snowflake
Storyals
Stripe
Zendesk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Microsoft

Founded

1975

Country

United States

Website

www.microsoft.com/en-us/microsoft-365/copilot/copilot-for-sales

Vendor Details

Company Name

Outverse

Founded

2021

Country

United Kingdom

Website

www.outverse.com

Alternatives

Alternatives

Copilot Data Reviews

Copilot Data

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