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Description
The on-premises business phone solution that provides all the essential tools for your organization to enhance customer interactions. At the core of Mitel's premier on-site communication offerings lies MiVoice Business, which includes MiCollab, MiTeam Meetings, and MiContact Center Business, allowing employees to reap the benefits of unified, scalable, and mobile communication seamlessly. This solution equips your business with everything necessary to elevate communication standards through effective mobility, team collaboration, video conferencing, and outstanding customer experience management. MiVoice Business is tailored to accommodate businesses ranging from 5 to 130,000 users, whether operating from a single location or across multiple sites worldwide. Furthermore, the software installed on Mitel Collaboration Service Appliances can run on standard x-86 servers within a virtualized setup, streamlining operations by reducing the need for multiple appliances—an especially valuable feature for clients opting for a centralized unified communications deployment. With MiVoice Business, organizations can ensure that their communication infrastructure is both flexible and robust, fostering growth and innovation.
Description
Ribbon’s EdgeMarc IP Business Gateway Appliances offer an economical solution for service providers, managed service providers, and resellers to effectively manage bundled voice and data services. These devices merge internet access of up to 1 Gbps with tools for ensuring voice security and monitoring quality of service. The product lineup features various options, including gateways for analog lines and stations (FXO/FXS) as well as power over Ethernet (PoE) capabilities. Centralized configuration and management are facilitated through the EdgeView Service Control Center, enabling seamless tracking of the customer experience across hundreds or even thousands of locations. Positioned at the customer’s site, EdgeMarc serves as a critical asset for service providers, providing insights into issues and streamlining troubleshooting processes, while also delivering detailed real-time access to each location and comprehensive reporting tools for network-wide management. This comprehensive solution not only enhances operational efficiency but also significantly improves service reliability and customer satisfaction.
API Access
Has API
API Access
Has API
Integrations
CASH+ Call Recording Software
Microsoft Teams
OfficeWatch Call Reporting
OpenScape Session Border Controller
OpenText CX-E Voice
Oreka TR
TimelyBill
Integrations
CASH+ Call Recording Software
Microsoft Teams
OfficeWatch Call Reporting
OpenScape Session Border Controller
OpenText CX-E Voice
Oreka TR
TimelyBill
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Mitel Networks
Founded
1973
Country
Canada
Website
www.mitel.com
Vendor Details
Company Name
Ribbon Communications
Founded
1977
Country
United States
Website
ribboncommunications.com/products/service-provider-products/session-border-controllers/edgemarc-ip-business-gateway-appliances
Product Features
Business Phone Systems
Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing
Business VoIP
Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement
Cloud PBX
Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing
Telephony
Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration