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Description

Merlin facilitates customer interviews on your behalf, transforming responses into meaningful and actionable reports. By asking tailored questions and providing personalized follow-ups based on prior answers, Merlin gathers more profound insights. Each session's key highlights are distilled to save you valuable hours weekly. To give you a comprehensive overview, Merlin tags recurring themes and categorizes data types. Furthermore, Merlin analyzes interviews in real time, identifying and ranking trends to support your decision-making process. Users have the flexibility to toggle between text and Merlin's advanced AI voice mode whenever needed. Seamlessly integrating with your existing tools, Merlin streamlines the workflow for your team. It also automatically organizes your users into essential personas, allowing you to manipulate and analyze the data according to those segments. This adaptability ensures that you can effectively address the unique needs of each user group.

Description

Shelf is a secure central content library that can be used by your entire team. Shelf is a knowledge platform that offers the best search capabilities. Shelf is a knowledge base platform that helps teams become more productive and efficient through powerful search and document tag features, file sync, share, content analytics and many other features.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Slack Yes 
Zendesk Yes 
Amazon Connect No 
Dropbox No 
Five9 No 
Genesys Cloud CX No 
Google Chrome No 
Google Drive No 
Kustomer No 
Mozilla Firefox No 
NiCE CXone Mpower No 
Salesforce Agentforce Service No 
Sepio Yes 
Snowflake Yes 
Zapier Yes 

Integrations

Slack Yes 
Zendesk Yes 
Amazon Connect Yes 
Dropbox Yes 
Five9 Yes 
Genesys Cloud CX Yes 
Google Chrome Yes 
Google Drive Yes 
Kustomer Yes 
Mozilla Firefox Yes 
NiCE CXone Mpower Yes 
Salesforce Agentforce Service Yes 
Sepio No 
Snowflake No 
Zapier No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$30/mo
Plans starting at $30 a user per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Merlin

Founded

2023

Country

United States

Website

talktomerlin.com

Vendor Details

Company Name

Shelf.io

Founded

2015

Country

United States

Website

www.shelf.io

Product Features

Product Features

Enterprise Content Management (ECM)

Archiving & Retention Yes 
Collaboration Tools Yes 
Content Lifecycle Management Yes 
Digital Asset Management No 
Document Management Yes 
Electronic Signature No 
Information Governance Yes 
Mobile Access Yes 
Search Yes 
Version Control Yes 
Workflow Management Yes 

Enterprise Search

AI / Machine Learning Yes 
Faceted Search / Filtering Yes 
Full Text Search Yes 
Fuzzy Search No 
Indexing No 
Text Analytics Yes 
eDiscovery No 

Knowledge Management

Artificial Intelligence (AI) Yes 
Cataloging / Categorization Yes 
Collaboration Yes 
Content Management Yes 
Decision Tree Yes 
Discussion Boards Yes 
Full Text Search Yes 
Knowledge Base Management Yes 
Self Service Portal Yes 

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